Air Logistics Service Delivery Manager (m/f/d)

Logistics touches every aspect of our lives - from the goods we consume daily to the health care we rely on. With us your work goes beyond logistics: it allows the small and great moments of life for people around the world.

As a globally leading logistics company with the vision of developing our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether the supply of food, the development of sustainable transport solutions or the commitment to local communities - your work will do more than you can imagine.

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As a central interface between operations, implementation, operational optimization and account management, this position is responsible for the sustainable development of the performance of our national air logistics customers. Through close cooperation with national and global stakeholders as well as the high visibility within the organisation, the role makes a significant contribution to service quality, customer satisfaction and operational excellence. The focus is on the analysis of customer performance, the control of improvement measures and the sustainable anchoring of optimized processes in our operating teams. Responsibility for managing and developing the national customer performance management framework. Analysis of customer performance, identification of causes for deviations and implementation of sustainable improvement measures. Checking the operational execution of key accounts to ensure service excellence, compliance and cost optimization. Control of operating escalations and service recovery measures. Identification and implementation of potentials in the areas of automation, standardization, digitalization and network optimization. cooperation with implementation teams, OKAMs; Customer & Operational Care, Customs, Gateway, Operational Optimization at national and global level. Monitoring and continuous improvement of relevant KPIs, including transit times, customs clearance performance, Milestone compliance and customer SLAs. Support for customer onboarding, stabilization after go-live and continuous improvement of implementation processes. Checking the performance of carriers, gateways and service partners as well as coordination of appropriate corrective measures. Creating performance reporting and management updates as well as supporting strategic initiatives for transformation.

Multiannual professional experience in the field of air freight (operations, service delivery or customer management) Embossed analytical skills and experience in the interpretation and control of performance indicators Knowledge in process management and continuous optimization of operational processes High communication strength and secure stakeholder management across different hierarchical levels Structured, independent and solution-oriented operation Very good knowledge of English; German knowledge is desirable

Conditions: punctual and performance-oriented remuneration, holiday and Christmas money as well as profit and profit participation, 30 days Flexibility: flexible/planable working hours for a good reconciliation of leisure and work Health promotion: sports and wellness offer, occupational health insurance, bicycle leasing with JobRad, consulting services for e.g. work-life balance, location-specific actions Benefits in asset formation in pension schemes, bank savings plans and investment funds Facilities & working environment: laptop and service phone, parking, good access to public transport, free water, coffee and fruit, canteen Perspective: Training offers for professional and personal development such as language courses and development programs Discounts: various advantages for numerous cooperation partners in the fields of fashion, leisure, electronics, living & Co. Teamwork: family working atmosphere in large companies, various team and company events