CANCOM SE | Germany | 10xxx Berlin | Permanent position | Full time / Home office | Published since: 26.01.2026 on stepstone.de
Team Leader Field Services (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,600 employees work daily to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team.
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Your tasks • Your profile • What we offer
You carry on and develop the service team professionally and control the operational service You ensure compliance with service standards, SLAs and KPIs and take over escalation management You plan resources and deployment plans and ensure stable, efficient processes You analyze ticket and service data and initiate concrete improvement measures You develop service processes according to ITIL and advance quality and efficiency
You have a completed IT or technical training and multi-year experience in service or support, ideally in a senior role You have well-founded knowledge in IT service management (ITIL) and in handling ITSM tools like Jira or ServiceNow You convince by leadership, clear communication and decision-making You work analytically, structured and service-oriented, even in critical situations You speak very good German (C1), good English and owns a license class B
Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & vitamins (fruit) Further training Employee events
Location
 | CANCOM SE | |
| 10587 Berlin | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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