Process Manager (f/m/d) Energy Industry / BPO / Market Communication – Remote / Home Office

As a service provider for energy supply companies, we support our customers to drive the energy transition and digitization. Our BPO team (Business Process Outsourcing) is responsible for the efficient and professional handling of business processes in the energy industry. You like working at home office? No problem! Even though our name is Heidelberg, our 600 employees enjoy the freedom to work where they feel the most comfortable. To strengthen our BPO team, we are looking for you Process Manager (w⁠/⁠m⁠/⁠d) in the field of market communication in the energy industry – Remote / Homeoffice Full-time or part-time, Germany

With us you carry the end-to-end responsibility for our processes in market communication in the energy industry. Your future responsibility includes the following tasks: You are responsible for the continuous optimization of the processes in market communication – focusing on implementation and operation at our customers You develop powerful and as automated as possible processes along statutory requirements (e.g. GPKE), taking into account current technical standards You recognize changes in legal or regulatory frameworks early on and develop concepts and strategies to ensure compliance with all requirements As an interface between customers, internal departments and software manufacturers, you collect requirements for processes, systems and interfaces and control their further development With your expertise on market roles, EDI news formats (e.g. UTILMD, MSCONS, INVOIC) and energy business processes, you support sales in the content assessment of customer requests and solutions

You can identify yourself with our values – success orientation, quality, honesty, fairness and team spirit – and also recognize yourself in the following points? Then we look forward to your application! You bring at least three years of experience as a process manager (w⁠/⁠m⁠/⁠d) in the energy industry. Studying, e.g. in business, business informatics or engineering, is advantageous, but no prerequisite You know the processes of market communication, especially in the context of GPKE and GeLi Gas, as well as the exchange of EDI messages (e.g. UTILMD, MSCONS, INVOIC) You master modern methods of process management, e.g. BPMN, and use them safely in practice You have well-founded Excel knowledge that you use specifically for reporting and evaluations You work independently and structured, you are team-oriented and able to analyze and communicate complex issues in a targeted manner A plus, but not a must: You are sure to go with databases (e.g. SQL) and facilitate first experiences with script languages (e.g. JavaScript or Python) Your everyday work

We focus on the human being – as a service provider for energy supply companies, we know that nothing is going without our employees. That's why we're ready for you: Your job security: From the start, you will receive an unlimited employment contract with us to secure your career in the long term. Your flexibility: With our flexible working time models you can free your working day and work in the home office in Germany Our Academy: Our hsag Academy offers you training, training and further training to continuously expand your skills Our Goodies for You: With us, you will receive an employee-funded company pension, a tax-free communication grant, corporate benefits, money premiums for our employee recommendation program, a grant to the German ticket as well as cross-site company celebrations – both online and on site Your wellbeing: We will provide you with operational health management, which will help you actively maintain your health and promote your mental well-being. With the WLP app you can expand your health knowledge, stay active and track your personal (sport) goals Our corporate culture: With us you will experience a co-existence that promotes self-responsibility, team spirit and direct feedback. We appreciate fast learning and the joy of implementation while working together as a team JOBV1_EN