PROMATIS software GmbH | Germany | 22xxx, 21xxx, 76xxx, 20xxx, 48xxx Ettlingen, Hamburg, Münster | Permanent position | Part time - flexible | Published since: 09.01.2026 on stepstone.de
Customer Support Staff - Error Analysis / User Consulting / SCM (m/f/d)
We offer company-strategic and business consulting and combine these with IT concepts to implementation-oriented project management. The hallmarks of our work are trust, entrepreneurial thinking and a pronounced methodological competence. Not theoretical concepts are our goal, but feasible solutions with optimal return-on investment!
Our vision is a successful organization with learning business processes and information systems that enable optimal development of the human factor's potential.
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Your tasks • Your profile • What we offer
We offer company-strategic and business consulting and combine these with IT concepts to implementation-oriented project management. The hallmarks of our work are trust, entrepreneurial thinking and a pronounced methodological competence. Not theoretical concepts are our goal, but feasible solutions with optimal return-on investment!
Our vision is a successful organization with learning business processes and information systems that enable optimal development of the human factor's potential. The goal is clear: Excellent business processes with Oracle® digitization solutions! And you support our demanding customers in the application of these solutions. Together with the Managed Service team, you will take steps to eliminate causes and errors. You not only work conceptually in projects, but also advise and take care of all requests concerning supply chain management. Your responsibility lies in ticket processing and customer satisfaction. In addition: Ticket processing: Customer support Problem analysis Fixing errors User advice:
Proactive problem prevention Optimization of customer systems Support in the application of ERP systems
You have a qualified training in the field of information technology (e.g. technical informatics) or a comparable study, training as an industrial businessman (m/w/d) or a BWL study You have a process understanding in the SCM (purchase, warehouse, sale) You have a very good understanding paired with an IT affinity You are customer- and service-oriented and have fun in exchange, also at international level in German and English You ideally have accounting skills and knowledge in ERP systems
Versatile training and development opportunities, language course offer Advanced working methods and innovative software tools Recreational and sports programme, occupational health promotion Flexible working time models – for every life plan Free drinks, fruit basket, grant to mobile canteen Free parking and very good transport Comprehensive onboarding and mentoring program, duz culture Allowance for retirement and employee discounts Company car control after the trial period, BusinessBike
Location
 | PROMATIS software GmbH | |
| 76275 Ettlingen, Hamburg, Münster | ||
| Germany |
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