Our best-known task: the safe, orderly and liquid handling of air traffic in Germany – through excellently trained air traffic controllers. As an employer with over 5,800 employees, we are broader: in our headquarters, offices and at the tower locations, we offer attractive career prospects in many areas. With us, “Your future: security in the sky” – is it ready for you? In Langen near Frankfurt are our company headquarters and a center location. Around 2,500 employees from management, IT, technology as well as education and training are shaping the future of the group on a green campus. The basis for smooth flight operations is reliable IT. In our team, we ensure the development and operation of working systems and solutions for air traffic control – from IT project management and IT system management to software development to license management. Come on board and shape the technological future with us at the DFS. As part of our five-member IT Support Services & Telephony team, you are the central contact person for employees in technical issues and supports the security of a smooth IT operation. A diverse range of tasks awaits you with a wide range of interfaces to internal departments and further support units. We attach great importance to team spirit, knowledge sharing and cooperation. We set standards for air navigation: personal, technical, sustainable. Give your future the right flight altitude. Ready to start? Sailed (d/m/w) no matter, main thing IT Service & Support Specialist Place of use: Langen Field of activity: IT Type of employment: Full-time

You process service and support requests independently and carefully document the results You analyze, qualify and classify IT service requests and disruptions You solve service requests, track their processing status and escalate them as needed for further support units You develop problem solutions and transfer work results to clients* You advise and support users in IT issues You support further support units on professional topics You can work with internal special tasks and projects

You have completed technical or electrotechnical training and have many years of professional experience. Ideally, you also have a qualification as a technician, master or specialist. Alternatively, you have a completed bachelor's or master's degree and several years of professional experience You bring necessary professional experience in the processing of complex services and technical customer requests You have comprehensive user knowledge in administrative IT systems and applications, especially with Microsoft 365, as well as very good knowledge of IT hardware You convince by a structured, independent way of working and a pronounced customer orientation You master English well in word and writing

A secure workplace (privately organised company that belongs to the federal government 100%) in an exciting and innovative industry An outstanding salary package and an unbeatable 100% employee-funded occupational pension scheme A 38.5-hour week with sliding time, 32 days paid release (including holidays) per year, in addition are Christmas Eve and New Year's Eve free A large portfolio of various internal and external training and training Good access to public transport with its own S-Bahn station, sufficient free parking on site and of course our JobRad offer Convenient “Germany Ticket” protects your wallet and the environment as a climate-friendly alternative for the work path Up to 50% home office and modern offices with current hardware Compatibility of work and family: farm kindergarten at many locations, possibility for a sabbatical and flexible part-time arrangements Business sports and fitness studio, football-art lawn place with floodlight, barbecue, kicker and billiard table at the training campus and several canteens/cafés with classic and vegetarian dishes etc. Transparency is important to us: Therefore, in the course of payment transparency, we communicate the proposed remuneration in the initial discussion. In addition to an attractive remuneration, we offer an extensive package of additional benefits and benefits. People with severe disabilities are invited to apply. You are preferably taken into account with the same suitability. .