Global Customer Quality Expert (m/f/d)

Why there is this place If a customer reports a quality problem, the next few days will decide whether it will be a solved case or a recurring error. Right here you are. We rebuild our global quality organization along the value chain: four pillars, from development to customer. You take over the column “Customer Quality” and design it from the beginning: You define the global standard, which quality assurance we accept, as we show them, how quickly we respond to problems and how consistently we cause them. Your role You define how Interroll deals with customer quality worldwide and ensure that it is lived in the plants, sales companies and service organisations worldwide. From the requirements we say, to the evidence we provide, to the solution of customer cases and the improvements that arise from them: a standard. In case of complaints, first contact with the customer remains at our local service organization, the second level at the regional service organization. You are the head behind the case: You assume the technical case responsibility, control immediate and deposit measures, coordinate engineering, production, purchasing and supplier quality, and close a case only when the effectiveness is proven. Practical: You are the project manager of the complaint. The position is deliberately created as a professional and design role without disciplinary leadership. You report directly to the Global Head of Quality and work together with production plants, our sales companies and key accounts worldwide. What are my tasks? Definition of global standards for customer quality: process, roles, escalation and conclusion criteria, reaction and solution commitments, key figures and document specifications Implementation of these standards worldwide in the plants, the sales companies and the service organisations, including on-site support, proof of application and further development Examination and approval of customer-specific quality requirements and quality assurance agreements, together with sales, legal, engineering and works Case responsibility for complex, cross-works and key-account complaints, from handover to effectively deferred errors Leadership and moderation of structured problem solution (8D, Ishikawa, 5-Why) together with works, engineering and suppliers Installation of interfaces to engineering, production, purchasing, supplier quality, logistics, sales and service: the right information at the right time in the right place Binding escalation and communication rules for customer quality topics, and active escalation of critical cases up to management before becoming surprises Preparation and monitoring of customer audits as well as consistent quality evidence to our customers from all supplying plants Reduction of field and customer experience in design rules, FMEA and manufacturing standards, from individual cases will improve programs Structure of Methodology Competence in Works: Training, Coaching and a Working Community for Customer Quality

Complete studies in mechanical engineering, industrial engineering or a comparable qualification Multiannual experience in quality management, customer quality, or complaint processing in the international production environment Security in structured problem solution (8D, root analysis, FMEA) and joy in facilitating cross-functional teams Technical understanding of drawings, specifications, tolerances and measuring and testing technology Experience with CAQ systems, SAP and data evaluation (e.g. Power BI) Enforcement without power of instruction, strong ownership and loadability in customer contact German and English for negotiation (min. C1), other languages welcome readiness for international travel

Grouping: EG14 (Tarif M+E NRW) Attractive employer services: 30 days vacation, holiday and Christmas money, asset-effective services Many additional benefits: Jobrad, Urban Sports, etc. Discounted prices for lunch Open corporate culture: Very good operating climate, individual incorporation, various team events Agiles working environment: Modern and clean production environment, short decision paths through flat hierarchies, sliding time Personal development: internal training plan, varied and responsible tasks in an international company fresh fruit, water, coffee and a parking place we provide free of charge