You care who we are? Since 1999, the internationally active FutureLog group has successfully developed and implemented cloud-based procurement solutions that are tailored to the needs of hotel and gastronomy. With the fully covered Procure-to-pay process and support locations in Switzerland, France, Germany, Thailand, Australia, Singapore and the United Arab Emirates, FutureLog facilitates operational purchasing processes and supply chain management. Customers can send seamless, secure and transparent orders to suppliers via FutureLog and process the following product acceptance as well as inventory and invoices in the system.

Type of employment: Full time

Customer support in the lifecycle: You support the entire customer life cycle – from onboarding to support to further development – and work actively in the CRM system. Processing of support tickets: You are the first point of contact for simple enquiries and support in the fast and professional solution and thereby contribute to customer satisfaction. Pre-Sales support: You support our sales team in preparing customer appointments and help to inform potential new customers optimally. CRM & documentation: You provide customer information in the CRM system and make sure that all relevant data is up-to-date and complete. With the help of KPI analyses & QBRs: you support in preparing and evaluating performance data, customer reviews and QBRs. Project work: You actively participate in CSM projects and take your own projects – from planning to implementation. Internal cooperation: You work closely with sales, IT and product management to ensure the best possible customer support.

First professional experience: Ideally, you have gained first experience in customer service, account management, or in the hotel industry. Basic technical understanding: enthusiasm for digital tools and ideally first experience in SaaS or e-procurement as well as MS Office, Jira and CRM systems. Communication talent: You communicate openly and clearly – in German and English – and you enjoy dealing with customers. Teamplayer: You like to support colleagues, coordinate well in the team and take responsibility for your tasks. Organizational talent: You work structured, conscientiously and quickly find yourself in new tools. Readiness to learn: You want to develop and bring a quick understanding and enthusiasm for SaaS solutions. Ready to travel: You are open to travel – approx. 35% of your working time is available in direct customer contact.

Experience meets innovation spirit: We are an international company with over 20 years of market experience – and at the same time full of energy for pioneering projects and clear, sustainable strategies. Learning & Growing: You get a structured integration, mentoring by experienced colleagues and real development perspectives. Work where it makes sense: Our modern office is centrally located with ideal connection to the S-Bahn – surrounded by cafes, shopping and leisure activities. Flexibility that fits your life: With our hybrid work model, you combine personal collaboration in the office with the freedom of home office. Enjoy free coffee and water in our cozy lounge kitchen – the perfect place for exchange and short breaks. Strong Benefits: From asset-effective services, occupational retirement provision (BAV) and kindergarten grant via job ticket and employee-to-employee premiums to corporate benefits – you benefit several times with us. We actively promote further education: we regularly invest in your training – so that you can grow professionally and personally. JOBV1_EN