IT Service Manager – Schwerpunkt Usermanagement / Identity & Access Management (IAM) (m/f/d)

You want to make IT services so that You become noticeably better for our internal customers – reliable, fast, transparent and service-oriented? Then we take over the technical responsibility for central IAM/user management processes and, together with the IT Service Management team, shape a service- and customer-oriented IT:

Special responsibility (Process Ownership) for our processes in user management and identity & access management (IAM) (e.g. Joiner/Mover/Leaver, role and authorization models) Service-oriented control of the end-to-end processes: requirement → clarification/approach → implementation → documentation – with focus on short throughput times and high quality Ensuring governance and traceability (e.g. guidelines, authorization reviews/recertifications, auditability) Interface management and close cooperation with departments, HR as well as IT security/compliance (recording requirements, voting solutions, managing expectations) Responsibility for the planning, implementation and monitoring of further IT service processes Continuous improvement of service quality based on KPIs, feedback and Lessons Learned Participation in the further development of the IT Service Management team (structures, standards, cooperation) Creation and maintenance of documentation, service information and reports

completed studies (informatics/economic informatics) or a comparable qualification Professional experience in IT service management and/or in a role with process/service responsibility Knowledge/experience in the IAM/Usermanagement environment (justifications, roles, joiners/movers/leaver) High customer and service orientation: you think of the needs of users: inside and communicate clearly, friendly and binding Presence & Responsibility: You are responsive, you actively engage topics and drive them structured to finish Knowledge of ITIL (certification of advantage) Communication strength, moderation capability and team spirit

Work-Life-Balance: Flexible working hours through trust work time, possibility for home office or mobile work as well as 30 days holiday Location & facilities: Central city location and modern office equipment Mobility: Benefits Germany Ticket and Bicycle Lease with JobRad Security: Economic stability through safe and proven business models and occupational retirement Onboarding & Learning offers: Structured integration, fixed contact persons, feedback talks, individual training through our internal learning platform Campus and external seminar offers Team spirit: Open and helpful team, group-wide networking through company and team events as well as several business sports groups Extensive sports offer: Beneficiary use of many gyms, swimming pools and other sports providers throughout Germany via the EGYM Wellpass Other benefits: Employee discounts at various online shops, as well as free organic fruit, cold and hot drinks