Elis Deutschland | Germany | 03xxx Lübbenau/Spreewald | Permanent position | Full time | Published since: 12.06.2026 on stepstone.de
Head of Customer Service – B2B Hotel and Healthcare Division (m/f/d)
Elis is Europe's leading expert in textile services. More than 60,000 people at 480 locations in 31 countries ensure that the supply concepts of approx. 400,000 customers run world-wide as at the lapel. A lustre that deserves respect! In Germany and Austria, our 49 locations ensure that customers from hotels and gastronomics, health and industry and trade are provided with rental textiles. The head office in Hamburg supports the declines with central services and ensures frictionless processes in the background. In this way, the best conditions are created for local operations in various sectors. This concept is not only economic, but also sustainable - and is on a constant growth rate. We are looking for you indefinitely as Senior Account Manager (m/w/d) for our location in Lübbenau/Spreewald. .
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Your tasks • Your profile • What we offer
Leadership and development: management, motivation and development of our currently five employees in the customer service Customer Relationship: Takes responsibility for the care and care of our business customers from the healthcare and hotel sector (B2B) and ensuring high customer satisfaction Price negotiations: implementation of price negotiations with existing customers to ensure profitability and further development of existing business relationships Annual talks: Planning and implementation of annual talks with our business customers, strengthening long-term partnerships Further development: Identification of growth and optimization potentials of existing business relationships Coordination: Close cooperation with other departments such as sales, production and logistics to ensure smooth customer support
Qualification: Completed commercial training, e.g. as an office businessman (m/w/d) for office management or industrial businessman (m/w/d), or completed studies in the field of business administration (BWL), business, marketing or comparable Expertise: Multiannual professional experience in customer service or Key Account Management, ideally with strong reference to the B2B field Management competency: Confidentiality with the leadership of small teams, e.g. as Key Account Manager (m/w/d) B2B, Teamlead (m/w/d) Customer Experience, Team Management Customer Service, Head of Sales and A. Negotiating skills: communication strength, enforcement ability and a structured, solution-oriented way of working Services: Embossed customer orientation and service readiness Analytical Strength: Great Analytical Skill and Problem Solution Competence
Occupational pension Site-related social and special services such as B. a funded occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee discounts for various promotions and brands Company cars Cars (VW, Škoda or BMW) which may also be used privately System-relevant and crisis-proof Through our system-relevant service, we are also a safe employer in times of crisis Attractive, variable pay model Attractive pay model with the possibility to earn more in addition to the basic salary by personal services
Location
 | Elis Deutschland | |
| 03222 Lübbenau/Spreewald | ||
| Germany |
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