Employee 2nd-Level Telecommunications / Fault Clearance (temporary 31.12.2028) (m/f/d)

We enable communication: As a BiTel company for telecommunications mbH are we are responsible for future-proof fiber networks, voice and data services, or Data centers. To ensure that regional telecommunications works smoothly, we are with our more than 100 employees: ready in 24 hours. We give everything and that is very happy because if everything works, we are also very happy. Contact we also make the direct wire to our team for you - just apply!

As an employee: in the 2nd-level telecommunications support, you are part of our central service and interference processes. Together with the NOC and the TCS, you will ensure the technical service quality for our private, business customers. Qualified error analysis and failure of speech, data, Internet and FTTx services incl. perform evaluation of internal and external fault messages Incoming disruptions about customer, access, backbone, platform and pre-bar renaming as well as introduction and follow-up of service restoration 3rd level, field service, field service and network components including telephone support for commissioning and complex disruptions communicate and coordinate Monitor, document and escalate disruptions in IT and ticket systems according to BITel processes Process improvements, ISO‐27001 topics as well as change, incident and problem management

You have a completed technical training, ideally in the IT or TK environment or comparable professional experience – or TK environment or comparable professional experience. Very good understanding of TK‐/IP networks (e.g. IP, VLAN, L2/L3, Routing, QoS, CGN) Knowledge of xDSL Technology, VoIP/SIP, FTTx Technologies Technology Experience in handling monitoring, analysis, or commissioning systems Problem-solving competence, analytical thinking and independent working Communication strength and resilience Willingness to participate in readiness and early and late service (workdays) The body shall be terminated until 31 December 2028.

Occupational pension Flexible home office control Compensation according to collective agreement Business gasonomy Company events Dogs at work Childcare Modern and ergonomic working environments Free Deutschlandticket Participation in business success and employee equity participation Operational health management incl. health platform “machtfit” Individual working time models Provision of digital terminals Personal development Cycling leasing Lifetime account