Workshop Assistant (m/f/d)

Collect information required for making quotations and prepare final costing for workshop/service jobs. Handle the full order process in SAP, from initial notification to final invoicing. Supply of spares and consumables for the workshop and service jobs. Use Salesforce, Google Workspace, and other databases to keep documentation and processes up to date. Arrange shipments and customs declarations with subcontractors and third parties. Coordinate with different warehouses to ensure parts are delivered to the site or workshop. Work closely with service engineers, coordinators, and the local workshop team. Assist with the physical packing of shipments when required.

To succeed in this role, you should have a strong service-oriented mindset and excellent communication skills. You are comfortable working with different stakeholders, including customers and Service Engineers. You are a self-starter who can manage multiple tasks at once and meet deadlines, providing the essential support our need. Ideally you have A diploma or certificate (an apprenticeship in the maritime industry is a plus). At least 3 years of experience in an office or business role. Fluency in English, both written and spoken, is required. Attention to detail and strong organizational skills. Strong communication skills and a professional, service-minded approach. Ability to carry out multi-tasks and deliver work on time. Proficiency in Google office applications (Docs, Sheets). Experience with SAP or Salesforce is a significant advantage. Good German skills are an advantage.

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling. Values guide our work Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders Quality is valued in our processes, products and services and helps to improve our customers' performance and our own competences Safety is essential in everything we do Benefits for the Hamburg location: A canteen flexible working hours with a flextime account 30 days of vacation Capital-forming benefits Payments Special leave additional accident insurance