Deputy Head of Support Opus::L (m/f/d)

Support of the leadership in the organizational, professional and personnel management of the support team Opus::L Deputy Head of Support, including decision and escalation management Processing and coordination of complex support cases and acquisition of escalations Further development of support processes and cooperation in improving the product through structured feedback on product management and development Analysis of support key figures as well as preparation of regular reports for management and management Close cooperation with internal stakeholders, in particular product management, development and sales Participation in the strategic development of support, for example in tools, knowledge base, automation or self-service solutions

Completed training (MTA, MTLA) or a successfully completed study in healthcare At least 5 years of professional experience in direct laboratory environment Very good knowledge of processes and processes in the clinical laboratory Good knowledge of laboratory information systems ideally Opus::L Experience in the professional and/or disciplinary leadership of teams Good knowledge of German and strong communication skills

Unlimited employment contract with attractive salary for a long-term perspective Flexible working hours and working time models incl. work from home with modern hardware equipment Modern offices and free parking Group accident insurance (also applicable for accidents at leisure) Insurance package: occupational retirement, occupational health insurance and occupational disability insurance Corporate Handy also for private use Membership of the Urban Sports Club Jobrad and grant to the Jobticket Regular activities and social events in the team, in the location and in the organization Be part of our innovative power and shape the future with us! Disabled applicants: You are particularly taken into account with the same suitability. We are Dedalus, come to us Dedalus has set itself the task of creating a motivating and rewarding working environment that reflects the passion with which our employees are committed to our mission to help doctors and nurses improve the care of the people You care for. Our company promotes a culture that encourages employees to learn and be innovative to improve clinical cooperation and processes while making a significant difference for millions of people around the world. Each individual is the final point and the starting point of the activities of the group and the final beneficiaries. For this reason, we are so proud to fulfill our very special tasks every day. Our company is enriched by a diverse workforce of 7,600 employees in more than 40 countries working together to develop innovations and promote better health care options for millions of patients around the world. We are the people of Dedalus. Application deadline: 08. June 2026 At Dedalus, innovation begins with inclusion. As a company based on its basic values, we know that diversity and inclusion are crucial factors for our success and growth. Our international presence connects people from all over the world, and we are committed to honouring different backgrounds, skills and experiences and creating an environment that reflects the many communities we achieve. “Promote diversity and inclusion” is one of our basic values and part of our “Dedalus DNA” that drives us to create a respectful, diverse and inclusive environment by recognizing the individual needs, perspectives and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, justice and equality, and is committed to creating a secure and inclusive culture where we celebrate diversity in all its forms and enable everyone to do their best. Our diversity & inclusion commitment – Dedalus Global (https://www.dedalus.com/global/en/diversity-inclusion/) Life Flows Through Our Software

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