Head of Customer Service & Commercial Management (f/m/d)

Head of Customer Service & Commercial Management e-mail address, Germany Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Regensburg is a competence center for high potent solids, e.g. cancer medicines.

Lead and manage customer relationships for the Regensburg site with a strong focus on customer centricity and satisfaction Act as an orchestrator between internal functions (planning, production, packaging, shipping, quality) and customers – ensuring transparent, fact-based communication and timely updates Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership on eye-level Establish and improve processes and tools (e.g. SAP) to enable order tracking and structured complaint handling Ensure that customers can engage directly with experts on site, while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM) Lead and develop the Customer Service & Commercial Management team, fostering cross-functional collaboration and continuous improvement Negotiate and manage site-level commercial agreements (supply contracts, affiliate agreements, forecasts, orders) and represent the site confidently in demanding customer discussions You will be part of the Site Leadership Team, reporting directly to the Site Head and dotted-line to the VP Customer Service (Corporate)

Degree in a business, technical, or scientific field with significant experience in Customer Service, Commercial roles or Program Manager roles in a manufacturing / contract manufacturing environment Proven ability to balance customer with assertive negotiation and business acumen Strong contract management and negotiation skills, ideally in regulated or supply-driven industries System- and process-savvy (separate SAP) with a fact-based communication style Experienced people leader with a track record of teams and shaping customer-focused processes Fluent in English High presence on site (normally 5 days a week) in comination with occasional business trips

Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively and on your own responsibility? Do you prefer a ''get-it-done'' culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation! !