Full-time or part-time customer service employee (m/f/d)

Company description

We are the performance-oriented and sales-rich cooperative bank in Wilhelmshaven with a customer value volume of approx. EUR 1.1 billion and a balance sheet total of around 660 million. Euro. In four offices our 80 employees are fully involved in our 15,000 private and corporate customers. As the first point of contact for our customers, you can create the service and thus lay the foundation for a trusting customer relationship. Whether on the switch, telephone or digital: You support all concerns in the daily banking business and create positive customer experiences.

These are your tasks: First contact for our customers in all service questions Account management, card, payment and online banking support Reliable and solution-oriented processing of customer orders and service requests Detection of customer requirements and forwarding to the relevant customer advisors Participation in a modern, service-oriented performance of our bank

You can bring this – open to bank professionals and cross-comers: Completed banking training or comparable commercial training Also, cross-comers with experience in customer contact and service Joy in dealing with people and direct communication Friendly, professional appearance and a high level of service orientation Learning, reliability and team spirit

We offer you: Comprehensive introduction for a successful start Long-term training opportunities, from basic banking to advanced qualifications Support by experienced colleagues and an open, value-adding working environment Attractive remuneration, incl. 13. salary and special payments 30 days of holiday, flexible working hours and work-free days on Christmas Eve and New Year's Eve Other benefits such as occupational pensions, employee rebates, bike leasing, food checks etc.

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