Digital Consultant Service Customers (m/f/d)

Company description

The Wiesbaden Volksbank eG is a bank with heart and home. As a cooperative regional bank, we are firmly rooted in the region and actively shape the future. If you want to participate in a motivated team with deed and optimism, you are right with us. Be part of our strong community and shape the future on site with us!

For our customer center sales department, we are looking for a number of service customers at the closest possible time Digital Consultant (m/w/d) Your main tasks: Support and support of service customers via digital personal communication channels, in particular via telephone and video Own-sponsored and case-closing processing of customer concerns and provision of appropriate solutions to the Bank's products and services Analysis of customer needs and information on suitable products, services and digital offers Accompanying customers in setting up and using digital banking applications and services Promoting a simple, comprehensible and positive digital service experience through service and customer-oriented consulting Implementation of information and support measures on digital products and services Careful documentation and follow-up of customer concerns as well as care of relevant customer data in the systems used Cooperation with internal departments to ensure efficient and quality-oriented processing of customer requests Participation in the further development of digital service processes and offers as well as the introduction of own ideas to optimise customer service

Your profile: Successfully completed banking training or a comparable qualification Experience in customer consulting, customer service or digital banking Proven qualification for service and sales-oriented customer advice (e.g. VR-BeraterPass Serviceberatung or a comparable qualification) Joy in supporting customers through digital personal channels and building long-term customer relationships Impressed communication strength as well as the ability to convey solutions in a comprehensible and customer-oriented manner High digital affinity and enthusiasm for modern communication and banking solutions Good knowledge of relevant service and consulting processes High customer and service orientation, empathy and joy in dealing with people Team spirit, initiative and responsible working Readiness to learn, readiness to change and openness for new digital developments Solution-oriented thinking and acting as well as the desire to actively shape digital customer support

Are you full of energy and enjoy customer contact? Then we are happy to receive your online application, indicating your salary presentation and the earliest possible date of entry.

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