International School of Management (ISM) | Germany | 81xxx, 80xxx München | Permanent position | Part time - flexible / Full time / Home office | Published since: 24.04.2026 on stepstone.de
Customer Experience Manager (m/f/d)
The International School of Management (ISM) is a state-approved university and is one of the leading private universities in Germany. At locations in Dortmund, Frankfurt/Main, Munich, Hamburg, Cologne, Stuttgart and Berlin, the management young people are trained in compact and application-related courses for internationally oriented business companies. The programme includes full-time programmes, vocational and dual courses, as well as distance learning. In university rankings, the ISM has a high level of teaching quality, internationality and practical relevance to the top places. We are looking for a full or part-time location in Munich at the next possible time Customer Experience Manager (m/w/d)
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Your tasks • Your profile • What we offer
Design of a positive study experience Processing student enquiries for all ISM study models Advice Students on campus, by phone and mail, as well as by videocall in German and English regarding their course of study Close cooperation with the ISM Service Facility, including Partner Management, Career Center and Examination Office Development of concepts (e.g. workshop formats and events) and their implementation online and in presence Implementation of communication measures such as mailing and video production
Completed (Bachelor) studies in the field of (economic) psychology, pedagogy, communication sciences, education management, etc. Very good knowledge of German and English in word and writing first professional experience, e.g. in the field of customer experience, sales or customer relationship management (CRM) Embossed empathy, communication strength and service orientation, as well as analytical skills Careful and independent working style Experience in conceptual work Target group understanding for young adults Experience in handling CRM systems or digital tools for process optimization
A responsible field of responsibility at a renowned management school with a lot of design space A living principle of open door and a pleasant working atmosphere in a great team Trustful, independent work in a (cross-campus) team structure Need-oriented training opportunities Possibility to do a part of your activity in the home office and 30 days of annual leave Access to the Corporate Benefits Portal
Location
 | International School of Management (ISM) | |
| 70469 München | ||
| Germany |
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