Customer Support Employees Administrators & Trustees (m/f/d)

Your contribution to the Tech service provider Your tasks include the entire process - from first concern to complete solution. This means: Excellent customer service: You are the first point of contact for our business customers who use the product ''Management and Trustees''. These include other accounts, trust accounts, WEG accounts and accounts for their own objects. Check and clarify inquiries: You accept customer requests, analyze them and find the right solution. Manage accounts: You accompany the entire life cycle of an account - from the opening to changes to the resolution. Find individual solutions: In complex cases, you work closely with your team to provide the best solution for to develop our customers. Reliable communication: You keep our customers up to date transparently at any time via the processing stand - in writing and by phone. Optimize customer experience: Together with your team, you make sure that our customers are not only satisfied but enthusiastic. Design the future: You're not only part of the team - you actively shape how we work in the DKB Service in the future. Success is teamwork: responsibility grows with confidence. The more you solve challenges together, the more responsibility you can take.

That's what you bring Expertise: First experience in business customer communication, ideally complemented by commercial or banking training. German in word and writing is of course for you. Empathy and solution orientation: You understand the concerns of our customers and find ways to clarify themselves. Enthusiasm for service: You have fun to support our business customers through different channels and enjoy positive feedback. Persistency: Improved cases are an incentive for you to quickly achieve a satisfactory solution. Design joy: You are curious, open to new methods and want to actively shape the working world of tomorrow.

flexible and mobile work - temporarily also in EU countries 30+ holiday days Duz culture/ no dress code individual development and career paths Offers for staying healthy Travel costs (ÖPNV) and JobRad exciting and diverse tasks with great team spirit Training and future-relevant qualification Benefits Card