Specialist trainer in the field of roadside assistance (iv.) (m/f/d)

Do you want to turn your ideas into useful and meaningful technologies? Whether in the area of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you improve the quality of life of people around the world. Welcome to Bosch. Bosch Service Solutions Magdeburg GmbH is looking forward to your application!

Type of employment: Unlimited Working time: Full time Place of work: Berlin You'll start training and exam documents and update them. You organize and conduct trainings and exams. You are responsible for the implementation, evaluation and analysis of quality checks and knowledge tests and take measures from them. You are also responsible for the cross-site coordination with the respective specialist trainers. You're testing and processing complaints. You are a professional contact for your colleagues. You give feedback and get it. You are responsible for the creation and maintenance of knowledge databases and information sharing. You support escalation with the client. You act as process support for changes in professional topics. You are also responsible for conceptual support.

Experience and know-how: Experience in the field of customer service; well-founded knowledge about roadside assistance desirable Skills: safe handling of MS Office Working methods: flexible, committed and independent work, as well as targeted work in the team Personality: calm and sensitive appearance, resilience, sense of responsibility Languages: German at native level and good English Other: good rhetoric in word and writing, high communicative competence

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. .