Customer Success Manager (m/w/d)

Оccupation: Customer service advisor

At Vodafone we work every day on a better future. For a world better connected, more inclusive and sustainable. For us, technology is only as strong as the people they use. Be there and let us shape the world of tomorrow together. Customer Success Manager (m/w/d) Job ID: 256434

Customer Success has two components for us. On the one hand, we want to make our customers successful with the help of our products and solutions, and on the other hand we have the goal of making Vodafone more successful through satisfied customers. Thus, the strategic pillars (Growth, Loyalty and Simplicity) are always at the heart of our daily work.

We are part of key account management and in this context, together with account managers, responsible for the best possible customer satisfaction and customer relationship.

What awaits you:

• As Customer Success Manager (m/w/d), you create value for customers by defining business results and creating a "Success Plan".
• You use your broad technical understanding to translate individual customer requirements into suitable solutions and control them by the relevant organisations.
• You will support opportunities for joint development of solutions with technology partners to increase customer loyalty.
• You monitor and control the service of the partners involved during the runtime.
• You opt for the use and usability of the Vodafone portfolio to increase both customer satisfaction and sales flows.
• You trade as a one-stop shop for designing and dimensioning the entire service wrap and owns all post-sales activities.
• You articulate, promote and monetize the Vodafone Service Proposition across all Vodafone units and product lines.
• You develop extraordinary and intense relationships with the main stakeholders of existing and potential customers.
• A very diverse team of colleagues expects you to focus on the customer with an exceptional spirit and drive changes.

What distinguishes you:

• A training with relevant professional experience or a university degree in a field relevant to the job, preferably in general management or computer science
• Ability to run international and virtual teams from a distance and to do the work independently and independently
• At least 5 years of professional experience in relevant customer-oriented functions for corporate customers with a size of up to 5 million. € or more.
• Constructive survey of the status quo with focus on customers and profitability
• Proven track record in implementing improvements in business processes in a global matrix organization
• Good language skills: German on C2 level, English on C1 level

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this position at Düsseldorf, Ratingen, Eschborn, Unterföhring, Berlin or Stuttgart for Vodafone GmbH.

What we offer you:

• Flexibility: In agreement with your team and leadership, you decide which days you work in the office and in the home office. Up to 20 days a year from the EU countries as well as from more and more non-EU countries.
• Attractive remuneration and pension: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme.
• Continuing education: You decide which of our learning and training programs you can support your individual development.
• Work-Life Balance: Whether kita, health & mindfulness programs or fitness studio: You can flexibly shape your job and your private life. We support you. Also in the care of relatives.
• Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can.

Joblocations:

70173 Stuttgart, BADEN_WUERTTEMBERG, GERMANY

65760 Eschborn, Taunus, HESSEN, GERMANY

10115 Berlin, BERLIN, GERMANY

40210 Düsseldorf, NORDRHEIN_WESTFALEN, GERMANY

40878 Ratingen, NORDRHEIN_WESTFALEN, GERMANY

85774 Unterföhring, BAYERN, GERMANY