Deutsche Assistance Service GmbH | Germany | 41xxx Neuss | Permanent position | Full time / Home office | Published since: 01.04.2026 on stepstone.de
Team Leader Inbound Claims Service Area in Neuss (m/f/d)
Since the customers of the public insurers and the Sparkassen financial group need help – this has been the order of Deutsche Assistance Service GmbH, a subsidiary of Deutsche Assistance Insurance AG for more than 30 years. As a service provider for the public insurers and the S-financing group, the employees at the Deutsche Assistance Service Gesellschaft take care of the insurers when it comes to organizing direct assistance in case of emergency. In contrast to an insurance that compensates for money, assistance means a service that provides logistical and organizational support – immediately after the damage occurred. Assistance is ready for a service which makes the insurance for the customers very practical: for example, in the case of a carpane or in the case of an accident, to organize the towing and the further journey or to take care of the medical care and the return transport in the event of a disease abroad. For this purpose, the Deutsche Assistance Service GmbH is available 24 hours a day 365 days a year to employees who, if necessary, can resort to a huge worldwide network. We are looking for Teamleiter (m/w/d) inbound Damage Service area Power drive & real estate at Neuss site You want to take responsibility, develop people and actively shape processes? Then become part of our team and introduce your experience in training, coaching and leadership into a versatile key position. As a team leader (m/w/d) at Deutsche Assistance Service GmbH, you take over the professional and disciplinary leadership and control of your Servicecenter team and also responsible for training, training concepts and quality standards for the entire Kraftfahrt & Immobilien Damage Service area. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Guided tour & control professional and disciplinary leadership and control of a team Optimization and control of service-oriented process organization and processes Ensuring optimal service quality Responsibility for shifts and readiness and representation of other team lines Support and reporting to the departments Training & training independent takeover of special tasks, in particular in personnel development Analysis of the operational business processes to systematically optimize them and implement them for coaching, training and training methodological and didactic support (for example, e-learning) Development of needs-oriented and overtime coaching and training and coordination of operational implementation Planning of measures, preparation of training material and targeted use for personnel development Cooperation in projects and active design of product launches and changes
you have a completed study and/or a completed commercial training as well as a coaching and coaching training and have already gained leadership experience you already have experience in training and coaching you are structured, targeted and meet decisions you perform motivately, transfer your motivation to your team and communicate clearly and value you bring well-founded knowledge and safe handling of IT applications and MS Office programs and also have very good German and English skills you are ready for single shift work even on weekends
In addition to a crisis-proof workplace in the form of an indefinite contract, you expect: a future-oriented company of the Sparkassen financial group with a collegial working atmosphere in a dedicated and reliable team mobile work opportunities in the home office for the reconciliation of family and work a holiday claim of 30 days and an attractive remuneration with 13 full salaries numerous internal & external career programs for personal and professional further development as well as intensive training and training by own training experts extensive social benefits and pleasant extras, such as occupational pensions, asset-effective services, a discounted legal protection insurance, free supply with water & hot drinks, a monthly fare grant, bike leasing offer, fitness studio discounts, a company social consultation, diverse sports activities in our company sports community, summer party & team events and a lot more... our list is long. There's something for you too! And of course, colleagues are also looking forward to you! !
Location
 | Deutsche Assistance Service GmbH | |
| Neuss | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad