Specialist Training & Service Quality - Customer Care (m/f/d)

You want to help people act securely and successfully in customer contact? Then you're right with us. You create effective learning and training formats for internal customer-care employees and external service providers and perform them - from practical process training to structured onboarding You coach employees individually in everyday work, give targeted feedback and accompany them on the job to strengthen their performance and support them in the introduction of new processes, tools and quality standards You develop, update and optimize our training and learning materials (e.g. trainer guides, training documents, e-learnings) and work closely with relevant interfaces to ensure a current and uniform level of knowledge in the customer care sector You are actively contributing to increasing service quality, analyse KPIs, feedback and learning success, and take targeted measures to develop skills and performance

You bring a completed commercial training or a comparable study and additionally have a training/training training/coaching area (e.g. trainer:in, coach, learning & development) or you have skills and experience acquired in equivalent activities. Knowledge of the customer car environment and the energy industry are desirable, but no need You are inspired by your empathic, positive appearance, develop people with passion and at the same time convince by a sovereign appearance in front of groups in which you professionally moderate training and convey complex content clearly, understandably and according to target groups. You have a high degree of organizational talent, create convincing presentations with a strong storytelling approach, and are ready to travel regularly for training, workshops or site appointments You analyse quality and performance indicators securely, address open points and development fields professionally and internationally and then accompany the implementation of the agreed measures and their further development You like to work in the team, strengthen cohesion and create an appreciation of each other, focusing on common goals and open cooperation

The place is limited for a maximum duration of 24 months.

We promote and develop talents Full use, but with less hours Individual development instead of training More than six weeks holiday Up to three months in addition And many more Benefits