Ditec Germany GmbH | Germany | 61xxx Oberursel | Permanent position | Full time | Published since: 16.03.2026 on stepstone.de
Technical Customer Support (m/f/d)
DITEC Germany GmbH, headquartered in Oberursel, is the sales and distribution centre of the DITEC brand for Germany and Austria. DITEC is a brand of ASSA ABLOY Entrance Systems, the world's largest provider of automatic access solutions. We specialize in automation solutions for doors, gates and barrier systems. From our location in Oberursel we serve customers nationwide as well as in Austria. Our focus is on technical consulting, project support and delivery of automation systems for professional specialist trade and installation partners. Unlike other locations, we do not carry out assembly or service work, but focus completely on distribution, technical support and support of our sales partners. In order to strengthen the technical support of our sales office in Oberursel, we are looking for a qualified technician (m/w/d) for customer support.
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Your tasks • Your profile • What we offer
Hotline support for door and door automation (mechanical installation, cabling, parameterization, troubleshooting, security check) Trouble analysis and troubleshooting in door and door automation On-site deployments for technical support and troubleshooting if necessary Processing of customer complaints Implementation of repairs Support for assembly work Spare parts management Support for easy storage
Completed training as mechatronics or comparable electrotechnical training Knowledge and experience in metalworking Knowledge and experience in electrical installation (start and weak current) Experience in the field of door and door automation of advantage At least one year of professional experience in a comparable position Ideally experience in a similar industry, e.g.:Sun and Visibility Systems Climate technology Access control systems Industrial automation
Very good German knowledge of word and writing as well as good English knowledge Safe handling of MS Office driving licence class B Team-oriented, flexible and responsible operation Ready to travel if necessary
Location
 | Ditec Germany GmbH | |
| Oberursel | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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