Quality Assurance Associate

About the opportunity: We are looking for a motivated and reliable associate to join the AFC Quality Assurance team (Post KYC). Who we are N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

You will be joining international team working at the intersection of Anti Financial Crime and QA. Your support will be key to ensure our teams as well as our business partners follow N26 processes and business guidelines, ensuring that the quality of their work follows standards and processes. In addition, you will ensure a smooth collaboration with partners and support the control and monitoring of their activities under N26 quality metrics.

In this role, you will support our Spanish and Italian market teams with:

● Perform quality checks on a variety of tasks performed by our internal AFC team and our AFC vendors. ● Assess the quality and correctness of the results in our financial crime investigations ● Evaluate and report partner performance ● Provide valuable feedback to our internal teams and partners and monitor improvement efforts ● Identify areas for improvement and implementation appropriate measures in cooperation with team stakeholders ● Enhance and improve existing operational processes ● Coach and train junior team members

What you'll need to be successful: Background: You have proven track with relevant banking experience (+2 years) in AFC and/or KYC You have acquired relevant experience (+2 years) in Quality Control in an operational setup You ideally have shown your ability to improve processes by collaborating with team-external stakeholders In-depth knowledge of Financial Crime related regulations You are fluent in Spanish, Italian, French as a plus You are detail oriented, diligent and reliable You have a hands-on mentality and take on ownership, being able to communicate to various stakeholders on different levels You work independently and with integrity, but you are a good team player You should enjoy a fast-paced working environment, show high willingness to learn and work autonomously to grasp new topics

What's in it for you: Accelerate your career growth by joining one of Europe's most talked about disruptors. Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. Additional day of annual leave for each year of service. A high degree of automation and access to cutting technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. A relocation package with visa support for those who need it. Equal Opportunities: We recognize that our strength read in our people and the varied perspectives You bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com Visit our website to learn more about Diversity, Equity, & Inclusion at N26. JOBV1_EN