Working student in the field of Partner Customer Communication | Partner Development (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. With OTTO Market we open our business model and become a platform. We already allow approx. 7,000 partners with several million articles to offer their own assortments on otto.de and consistently expand the diverse range. Our company is in the middle of a big change and we need you on board to make this successful! Our team is responsible for the processes of communication between our marketplace partners and our customers. In doing so, we develop ideas on how to make the communication path smooth and thereby enable our partners to achieve the best possible customer service. Who are we? You can look forward to a small team with a thrilling team spirit. We are motivated and our passion is to inspire our customers with an order on the OTTO marketplace. What makes us think? We are waiting for new tasks every day to face new challenges. But together we are strong and master these with a portion of abdominal feeling, humor and pragmatism.

Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work.

As part of our team, you will get exciting insights into the development of an online marketplace and are competent contact personin for our customer service and our partners with diverse questions about partner customer communication and complaint. You are able to audit the compliance of contract specifications with partner customer communication on the basis of text mining monitoring and contact our partners in case of conspicuousness. In exchange with our partners, you accompany complex customer-escalation cases on marketplace orders to the satisfactory solution for customers & partners. In success management, you always keep the KPIs in mind and thus the performance of our partners in mind and achieve a positive development of their performance through the direct exchange with our partners. In addition to the operating activities, you can help optimize customer processes on the marketplace as part of project work in cross-functional teams and shape processes along the entire customer journey. You're not sure if the job fits you? – We're happy to get the contact with Luisa from the team.

Must-have: You are a registered student*in and can now support us at least 1 year for at least 18 h a week. You bring enthusiasm to the world of e-commerce. You are not afraid of written and personal communication - especially with external business partners. You have basic knowledge in dealing with Microsoft Office. Your language level: German C2 (approximately native) and English B2 (self-employed language use).

Professional & personal development Further training courses such as OTTO Academy, Digital Learning Platforms (including Master Plan), Mentoring, Hospitations, Open Feedback Culture, Vocational Orientation Formats, Collaboration in Final Works, Fixed Personnel and Direct Persons in HR Culture and cooperation Students@OTTO Community & Networks, Coworking & Social Spaces, Leadership at eye level, flat hierarchies, independent & independent work, regular employee surveys, Leading Principles, free hot drinks and diverse – also vegan – food offer Remuneration & supplementary benefits Attractive remuneration (from €17.23 per hour), 15% staff discount (on OTTO articles as well as numerous Benefits & staff offers (e.g. events, travels), 30 holiday days p. a., basic technical equipment Students@OTTO Onboarding One-week onboarding program for students consisting of: Welcome Session, Pulse Lectures, Get-Together & Board Stalk Work-life balance Hybrid working model with up to 50% remote work per month, flexible working hours (running time) & hours (up to 18 h per week and full 37.5 h in the semester holidays possible) Health and well-being Mindfulness and stress management courses, occupational health & psychosocial advice Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! !