Working student in the field of Customer Service Management - Retail & Network Management (m/f/d)

To occupy: immediately

Your working environment We at MAN Truck & Bus are part of a dedicated international team and one of the leading European commercial vehicle manufacturers and suppliers of transport solutions. Together with the brands Scania, Volkswagen Truck & Bus and International, we are part of the TRATON GROUP. As part of this association, we face great challenges: Our vehicles are becoming increasingly autonomous and networked to be more emission-efficient. We are working on sustainable solutions for this. A career at MAN Truck & Bus offers countless opportunities to participate in this change. The customer first, respect, team spirit, responsibility and waste avoid - these are our corporate values that we live with MAN. Within the Customer Service Management department, we are responsible for the integration of our trading and service partners into our MAN EcoSystem, the development of sales and service standards and the coordination of the worldwide auditing of these. By increasing network quality, we also contribute to improving customer satisfaction. Based on the standards, our task is to plan, prepare, train external auditors and support the audits with the NSCs and Sales Areas.

Pull with us on a string. As part of our global team of more than 36,000 employees, you will make future visions come true together with us. We look at the individuality of our employees as strength and look forward to various applications from people with different backgrounds. If you need support during your application, please contact us.

Your tasks In the Network & Retail Management organization unit, you accompany a wide range of topics. These include business models & value chains, partnering management & integration, demand and location analyses, service partner and trader standards as well as auditing sales and service partners

You support the development and implementation of a future-oriented network strategy and work on cross-functional future projects to empower the global sales and service network with regard to digitalization (DMS & CEM Integration), eMobility, Charging, Sustainability with

The further development of the MAN standards together with the relevant departments, the sales areas and the NSCs as well as the continuous further development and optimization of the audit process, relevant documents and instructions also include your tasks

You also support projects to implement and optimize new processes and business models, as well as systemic integration of partners

Your qualifications Advanced Bachelor or Master's degree in Business, Law or International Business Management likes to focus on digitization

German and English skills

Ideally first experience in the commercial vehicle industry or similar industries

High level of commitment, initiative, sense of responsibility and independent work

Secure handling of MS Office applications (Power Point, Excel, Word)

We offer Entry into one of the largest automotive companies (Volkswagen Group)

€ 18,00 gross/hour for up to 20 hours/week

Flexible working time design with confidence work time

50 % remote

Benefits and employee discounts

International cooperation with TRATON brands in Sweden, USA and Brazil