Hensoldt | Germany | 84xxx, 82xxx, 73xxx, 89xxx Ulm, Taufkirchen, Oberkochen | Permanent position | Full time | Published since: 07.05.2026 on stepstone.de
Service Reliability Manager (m/f/d)
HENSOLDT is a leading company in the European defence industry with global reach. Located in Taufkirchen near Munich, the company develops complete sensor solutions for defence and security applications. As a technology leader, HENSOLDT is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data management, robotics and cyber security. Our products can be used in the areas of Space, Air, Land, Sea, Security, Cyber & Information Space. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX. For the “IM Design & Development Finance Solutions” area, we are looking for a new location at Ulm, Oberkochen or Taufkirchen. Projektmanagement (m/d) As a Service Reliability Manager, you are responsible for ensuring the stability, availability and performance of our application services. They drive proactive measures to improve service quality, analyze disturbances and coordinate their elimination. .
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Your tasks • Your profile • What we offer
Building and establishing a company-wide IT service and SLA framework for the application area in close coordination with the departments and adjacent IT areas Definition, standardization and negotiation of service levels (e.g. availability, performance, support times) across all IT services Introduction of measurement points, KPIs and reporting structures to control service quality Ensuring transparency through service performance, risks and vulnerabilities in the application portfolio Monitoring and control of IT service performance and availability in accordance with agreed Service Level Agreements (SLAs) Analysis of faults, causes research and introduction of measures for sustainable troubleshooting (problem management) Development and implementation of strategies to increase service reliability and reduce downtime in applications and cloud services Coordination of incident, problem and change management processes in cooperation with IT teams and external service providers Construction and maintenance of monitoring and reporting systems for the transparent presentation of service quality Implementation of Root Cause Analyses (RCA) and derivation of improvement measures Promoting a culture of continuous improvement and proactive risk management Communication with internal and external stakeholders through service status, risks and improvement initiatives Support in the planning and implementation of IT infrastructure and software updates taking into account service stability
Complete studies in the field of computer science, business informatics, engineering or a comparable qualification Multiannual experience in IT Service Management, ideally focusing on Service Reliability, Incident and Problem Management Knowledge of ITIL Processes and Best Practices in Service Management Experience with monitoring tools and ITSM tools, ideally ServiceNow Analytical way of thinking, structured working and pronounced problem-solving competence Communication strength and ability to coordinate and moderate across areas Very good knowledge of German and English in word and writing
Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and safety Mobility & Sustainability
Contact
 | Hensoldt | |
| 89077 Ulm, Taufkirchen, Oberkochen | ||
| Germany | ||
| show e-mail |
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