IT Specialist for System Integration (m/w/d) as Service Desk Employee

We at DIS AG are looking for motivated specialist informatics for system integration (m/w/d) as a service desk employee for the Essen site! With over 50 years of experience in personal care, we are your reliable partner for the next step on your career path. Are you looking for a new challenge? You like dealing with customers and you have experience in handling trouble messages in the ticket system? Do you want to master technical challenges and ensure that customers are optimally supervised? Then apply as a specialist in system integration (m/w/d) as a service desk employee! We are now, for a large IT service provider in Essen, looking for motivated employees (m/w/d). Contact person (m/w/d) for customers and employees, receiving calls and collecting IT messages in the ticket system Conducting Troubleshooting and Problem Solutions by Remote Access in 1st/2nd Level Support Ensuring customer communication (telephone, email, tickets) and regular status updates Documentation of operations in the ticket system and forwarding to downstream support units or third party service providers with pre-qualification

Completed training as a specialist for system integration 3 years of professional experience in IT hotline support or as IT system administrator, ideally with experience in IT ticket systems (e.g. OTRS, Zendesk, Jira Service Desk, etc.) Knowledge found in MS Active Directory (AD) and desirable experience with MS M365, MDM Intune and Exchange Online German knowledge and good English skills

An unlimited employment contract Holiday and Christmas money The possibility of working 50% from the home office Further development possibilities JOBV1_EN