Service Advisor (m/w/d) Telephone Customer Service & SmartVideoService

Your cross entry into the banking industry – Become part of our team! Are you looking for a professional reorientation and want to get started in a strong team? At Sparkasse Oberhessen we offer you the opportunity to cross-enter into the banking industry! Our customer service is under the heading “A Service” – we are a pioneer among the savings banks nationwide. We offer our customers the best possible service through different channels, because their satisfaction is our first priority. Become part of our team at Butzbach, Nidda or Lauterbach sites and shape the future of our customer service! Your tasks: You are the first contact point for our customers and take care of their concerns – reliable, friendly and solution-oriented Whether questions about our services or concerns about online banking – you will find answers and help quickly appointments with our consultants? This is also part of your task to ensure optimal customer support You can see when a customer can benefit from our phone or media offerings (e.g. via our SmartVideoService) and direct it to the destination. Actively address customers to relevant sales and service instructions – you have a sense of the right moment You use sales opportunities and bring your sales talent to the game to offer matching products Your profile: (m/w/d) is an advantage of a successfully completed training as a banker – but no need Cross entry desired? With a commercial training you can also start with us You already have experience in telephone customer service and feel safe in communication with customers Empathy and communication strength characterize you – you can put yourself into customers and respond to their needs Service and sales orientation are of course for you You are rhetorical in word and writing and convince by your positive way Even if it gets hectic, you always stay left and professional What we offer you: Attractive compensation package (TVöD-S) and attractive benefits Occupational pension Flexible working hours in full and parttime Job-Rad offer Versatile training offers 32+ days off, on 24.& 31.12 free Possibility of mobile work Employee bank (special conditions) Employee discount (Corporate Benefits) Operational health management Open and team-oriented corporate culture Additional insurance Disabled persons are preferentially hired under the applicable statutory provisions for the same suitability and qualification.

In all areas where women are underrepresented, Sparkasse Oberhessen seeks to increase the proportion of women in accordance with the Hessian Equality Act (HGIG). Therefore, women's applications are particularly welcome. Please send us your application exclusively online via our application form. Thank you. JOBV1_EN