Senior Consultant - Trainer IT Servicemanagement (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Senior Consultant - from now on and in full time at one of our BWI locations. In the training field, we advise, support and accompany our customers in the introduction of new IT systems; the conception and implementation of training measures as well as training contents are the essential building blocks. In a varied and interdisciplinary environment, we accompany transformation and digitization projects of the Bundeswehr and contribute to their success with innovative and modern training.

They design presence trainings and virtual trainings for ITIL-based IT tools or frameworks and perform them or delegate these tasks to a coach pool depending on the project requirement

They develop professional requirements for the coach pool, control the implementation of the same, control external coach resources professionally and support the further development of internal coach resources

They are the central contact person(s) in all training questions - both for our coach pool and customer - and ensure that all training contents are presented and communicated in consistent quality.

They carry out feedback rounds with the trainers and develop methodology, content and documentation based on feedback

They continuously ensure that all training is consistent with the further development of the underlying software and with the developing requirements of the company and the customer

Successfully completed studies related to education, adult education, computer science or comparable

At least 4 years of relevant professional experience in IT service management with ITIL processes and at least ITIL Foundation certification

Extensive experience and competencies in performing training

Ability to communicate complex content in a comprehensible manner and to prepare it in an addressable manner

Structured, independent and solution-oriented mode of operation

High communication and social competence, safe occurrence, presentation competence

Initiative, rapid understanding, organizational talent, creativity and enforcement

Germany-wide readiness (approx. 30%)

The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers We provide you with a modern notebook (HP EliteBook) and a high-end smartphone (Samsung or Apple) You can build a value balance account in order to use it in perspective, e.g. for a Sabbatical Mobile work is possible in numerous European countries on 20 days a year You will receive a digital value card that will be charged monthly and available to you You can lease your desired bike and calculate it with reduced gross salary conversion JOBV1_EN