SOLCOM GmbH | Germany | 72xxx Reutlingen | Permanent position | Full time | Published since: 30.06.2026 on stepstone.de
First Level Support Specialist (m/f/d)
Since 1994 we have joined companies with freelancers from IT and engineering. Last year, we successfully completed over 2,000 projects. Why? Because our model works. Our 350 employees work at the headquarters in Reutlingen and at our ten other locations in the DACH region, such as Munich, Hamburg, Berlin, Frankfurt and Zurich. Since 2022, we have been part of the House of HR Group – a leading European HR service group. This also gives us backwind for growth and innovation. SOLCOM is a Hidden Champion – big enough to provide you with exciting career prospects, while small enough to create a family and agile working environment. Our corporate culture lives on continuous learning, open exchange and mutual support – at every stage of our career. You love it when technology is running easily and keeps an overview when there are questions at several locations at the same time? Our future ambition is to bring SOLCOM to the next stage as an innovation driver – and first-level support is a key component: You are the first to vote when some 350 colleagues from Sales, Recruiting, Backoffice and IT need support. In a product-oriented, agile IT organization, you’ll be able to work quickly again – and drive automation and self-service along the way. If you connect service thinking with real technology enthusiasm, we should get to know each other. .
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Your tasks • Your profile • What we offer
As an initial point of contact, you receive requests from around 350 users: from the internal areas of Sales, HR, Finance, Marketing and IT. You can classify and solve 1st-level tickets independently in our ITIL-based ticket system ServiceNow and document your solutions sustainably. You support our users: within Microsoft 365 & Copilot, Windows clients, Active Directory / Entra ID, printers, team telephony, VPN and mobile devices (Intune). You pass on complex disorders qualified at the 2nd-/3rd level and plead our knowledge base. You build self-service solutions and increase the degree of automation with Power Automate and Copilot. You work closely with the IT Infrastructure & Security teams and the departments.
Must-have Completed training as a specialist:in for system integration or comparable qualification – or cross entry with relevant support experience First professional experience in IT support or service desk Very good knowledge of German (C1) and good knowledge of English Embossed service and customer orientation as well as a structured operation Basic ITIL understanding Nice-to-have Experience with Microsoft 365, Intune and Azure / Entra ID Routine with ticket systems (e.g. Jira, ServiceNow) First contact with automation and AI tools (Copilot, Power Automate) ITIL certification
Training & Coaching through the SOLCOM Academy 360€ Internet grant per year and iPhone for private use Company car option incl. e-mobility grant Bike leasing with Eurorad Corporate Benefits Platform – exclusive employee discounts at over 1,500 providers Classics such as beverages, fruit baskets & package service Working at other SOLCOM locations & 30 days Occupational pension and occupational health insurance with 900€ Budget Health offers incl. operating physician, work glasses and actions of our company health management Mental health promotion with OpenUp Kita “SOLCOM TigeR” in Reutlingen Family time – 10 days of paid leave for partners: women at birth Gifts for birthdays, anniversaries and special occasions Team & corporate events – besides summer festival and Christmas celebrations also location-specific events such as Oktoberfest or Weindorf “SOLCOM loves you” actions and own merchandise Your salary range: 40,000 – 55,000€
Location
 | SOLCOM GmbH | |
| 72766 Reutlingen | ||
| Germany |
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