Kassenärztliche Vereinigung Westfalen-Lippe | Germany | 44xxx Dortmund | Permanent position | Full time / Home office | Published since: 12.02.2026 on stepstone.de
Junior Trainer Contact Center (m/f/d)
Support the KVWL as a Junior Trainer in our Patient Service division for the next possible appointment in full time. New perspectives in healthcare: modern and flexible working environment and fair remuneration. The patient service (116 117) secures the medical readiness service (24/7) with around 100 employees outside the hours of the doctors' office and psychotherapists. in cases with which patients would otherwise go into practice and whose treatment cannot wait until the next day. Our employees also help to arrange appointments for specialists or psychotherapists. Design the future health industry with us as a Junior Trainer! !
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Your tasks • Your profile • What we offer
Conception, implementation and the independent implementation of (special) training and training Development and design of attractive, target-group-specific training documents for sustainable knowledge transfer Planning and implementation of group and individual coaching Further development of employees Support of managers in onboarding
First detectable professional experience as coach*in / coach with the focus on telephone communication and discussion Experience in the preparation and mediation of new topics and changes to sustainably promote the readiness and joy of learning Routinized handling of the current MS Office products Very good knowledge of German in word and writing High readiness and interest in continuing training Embossed communication capability and high service orientation
Crisis-proof employer in the future health sector Work-life balance by sliding time and mobile work options, Home Office Individual onboarding Various training options Industrial pension, fully financed by the employer Assets Employer grant for ÖPNV tickets JobRad Corporate Benefits Modern and ergonomic workplace Operational health management Best accessibility with public transport and sufficient parking facilities An excellent canteen supported by the KVWL Free drinks Childcare Option
Location
 | Kassenärztliche Vereinigung Westfalen-Lippe | |
| 44141 Dortmund | ||
| Germany |
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