Operations Supervisor (m/w/d)

About the team Our Amazon Transportation Services (ATS) team is essential to keep Amazon’s fast delivery promises. We are a diverse team that plays a central role in the success of our supply chain. In cooperation with air and sea freight companies, road forwarders and our state-of-the-art sorting centers, you can ensure that Amazon supplies its customers as efficiently as possible. Our team analyzes data to make decisions and make Amazon even more efficient and innovative. Our employees and their safety are our highest priority. And we use the skills of our employees to bring parcels to their destination quickly, smoothly and sustainably. The operating division is the heart of Amazon. An effective operation helps to process articles and send them to our customers in time. As Operations Lead/Supervisor, you experience how all the different parts of the operation work and contribute to a smooth process. You act as the first contact for team members during their shift and help them follow the processes that your managers have introduced. You gain practical experience and use analytical systems that contribute to the success of our company.

Key job responsibilities

• Measuring and monitoring of working flows, tracking performance at the site and providing important layer information to the layer/area managers: in operation to ensure cross-layer operational excellence
• support and training of employees to provide these great services and to supervise their daily tasks
• Support of the layer/area manager:in projects for process improvement, promotion of a safe working environment and increase of employee engagement
• Collaboration with other departments to find solutions for frequent problems or meet needs in key performance areas
• Use of data analysis to find ways to optimize security, quality and productivity

A day in the life As Operations Lead/Supervisor, you work at one of our operating locations. You support your layer/range manager in the implementation of the layer plan. You help prepare layer meetings with your team and monitor procedures and procedures. This ensures that security rules, quality assurance processes and the priorities for the day are followed. Problems you notice are escalating to your:n Manager:in. Occasionally, you yourself as a shift manager:in and provide your employees with the necessary instructions to do their tasks. If necessary, you can support your layer/area manager in layer planning and ensure that enough team members are assigned at peak times. QUALIFICATIONS

• Advanced knowledge of German in word and writing.
• Experience in working with data analysis and their application for problem detection
• Experience with MS Office (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

• experience in stakeholder management, including building and maintaining professional relationships
• experience in working in a business environment, for example in logistics, retail, hospitality or customer service
• Advanced English skills Amazon is an equal employer opportunities. We believe passionately that employing a diverse workforce is central to our success. We recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

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