IT Service Management (ITSM) Spezialist (m/f/d)

Development, administration and operation of our TOPdesk platform Design, optimization and monitoring of ITIL-based IT-Service processes in the context of security & control Construction and maintenance of the service catalogue, including self-service portal Conception and implementation of workflows, automations and interfaces Support in the further development of security & control structures, e.g. guidelines, process maps, KPIs Close cooperation with information security, data protection, IT operations and specialist areas Creation and maintenance of documentation, process descriptions and audit documents Advising the departments for service-oriented processes in the GKV context

You have completed their studies in computer science, business informatics or comparable training with relevant professional experience (e.g. specialist in system integration (m⁠/⁠w⁠/⁠d)) or a comparable qualification Experiences in the field of IT service management are desirable, ideally in the GKV or public administration environment Finded knowledge of TOPdesk (modules, configuration, API, automations) are of advantage Secure handling of ITIL processes and governance structures Experiences in building CMDB models, service catalogues and process frameworks are desirable Analytical thinking, structured working and high service orientation complete your profile Communication strength and joy in cooperation in a governance team will bring you

Flexibility and sliding time: With us you have the opportunity to make your working time flexible within 35 hours per week – as part of the sliding time control, also with the option to distribute the hours to 4 days per week Mobile work: Depending on the area of activity, you can work from home comfortably Payment: We offer you additional incentives in the form of Christmas and holidays (14 salaries), tax-free grants and corporate benefits Onboarding and incorporation: We make sure you feel welcome from the outset by accompanying you during the onboarding process and supporting you through structured incorporation plans Further development: It is important to us that you can develop their full potential. This is why we offer employee-funded training, further education and training both internally and externally to continuously expand your skills Parttime employment is generally possible. .