Customer Support Ingenieur (m/f/d)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company.

ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

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ZEISS Semiconductor Manufacturing Technology

Enabler for smaller, more powerful and more energy-efficient microchips

Work where the morning arises. About 80 percent of all microchips worldwide are manufactured using ZEISS technologies. As the heart of any electronically controlled system, You are no longer to think away from our everyday life – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and solutions for process control, ZEISS enables the production of increasingly smaller, more powerful and more energy-efficient microchips – and thus decisively shapes the age of microelectronics and nanoelectronics with its innovations.

Your role: Working with the installation and upgrade of systems with customers in cooperation with local service staff

Start (on site and remote) by local service staff when troubleshooting or installing customer systems

Preparation of systems for customer collection

Working to carry out troubleshooting on systems with customers

Repair and repair of faulty systems for customers

Compilation and maintenance of service documentation

Completion of spare parts concepts (definition of spare parts & spare parts)

implementing technical initial training and further training of service technicians of Carl Zeiss SMT GmbH (SMS); Course language English

Communication of detected device safety points to development and production

Service requirements for RnD for new and further developments

Support for worldwide service technicians through 2nd Level Tech support, hotline support

Working with the creation of repair offers

Successfully completed university studies as a physicist or engineer in the field of electrical engineering, optics, laser technology, precision mechanics or technicians with a corresponding multiannual professional experience

readiness to travel worldwide (50 %)

Field service experience in the optical or electron-optical range

High level of communication, team and enforcement capability as well as responsibility awareness

Safe appearance in handling customers

Target-oriented, structured and independent operation

Secure mastery of English in word and writing

Opened to other cultures