Working Student E-Commerce – Customer Service (m/f/d)

You support our team in customer support and answer questions about orders, deliveries and products (by phone, email and ticket system) You work in the area of sale, e.g. when creating offers and order processing You process customer concerns such as returns, complaints and transport damage and find customer-oriented solutions You provide customer data and orders in our goods management system You perform administrative tasks in the daily business Depending on your interest and needs, you will gain insights into other areas such as e-commerce operations, purchasing, finance and marketing

You are a enrolled student (m/w/d), e.g. in BWL, e-commerce, business informatics, media, communication sciences or a comparable degree program You are interested in e-commerce and want to get to know different business areas You communicate clearly, friendly and customer-oriented – in writing as oral You work carefully, structured and keep track of recurring tasks You are reliable, think with and have fun solving problems You are ideally approx. 15–20 hours per week (flexibly adaptable to your studies) You want to work with us in the long term and gain practical experience in the company First experiences in customer service or with tools (e.g. ERP, ticket systems) are a plus, but no need

Pleasant working environment: An open, collegial team with flat hierarchies and short decision-making paths. Convenient location: Our office in Dresden is easily accessible by public transport – you also have an employee parking space available. Introduction: We take time to introduce you to your tasks and accompany you with regular feedback talks. Flexibility for your studies: We will customise your working hours with you – with regard to lectures and examination phases. Learning with practical relevance: Versatile insights into different areas of a growing e-commerce company. Assessment and Responsibility: Your ideas are welcome – you work independently, but never alone. The opportunity to discover your strengths and develop yourself internally. .