Customer Care Agent (f/m/d) - limited to 24 months

HARTMANN is about helping us to maintain, protect and grow. We support healthcare professionals so that they can focus on what is really important: to influence the lives of people positively. We implement solutions that make a real contribution. And with your commitment you can grow every day in your job. At HARTMANN, we believe in the difference you can make. Strengthen our team as Customer Care Agent (m/d) - limited to 24 months Heidenheim an der Brenz, Germany

Coordination of all customer requests in the Care customer centre Telephone consultation and information on areas of application and applications of HARTMANN and BODE products Ensuring the 'Single Point of Contact' principle by appropriate interface management Development and maintenance of personal customer relationship Support for the field management of external services Processing and handling of customer orders Acceptance and detection of service and product complaints Processing of clarification cases due to payment differences Up and Cross Selling activities in coordination with the sales management

Studies or training in the field of BWL, medicine or care Experience in sales and sales service, ideally a medical device manufacturer or alternatively pharmaceutical industry Ideally professional experience in the distribution of products in need of declaration or in the care environment First professional experience with the target group, experience in independent number-based distribution area management is advantageous Embossed customer orientation and communication skills Training, presentation and moderation skills, high enthusiasm and flexibility Your residence is in the travel area or They bring willingness to move to the travel area We presume flowing German skills completed professional training or equivalent qualification by acquired professional experience or training First experience in telephone customer support desirable Embossed service and customer orientation Joy in calling, communication strength and team skills Self-employed, process-oriented and structured work Good user knowledge of SAP and MS-Office

Flexible working conditions, such as moving working hours and mobile working International Mobile Working Compatibility of work and family, e.g. childcare allowance 30 days vacation per year, special holiday for extraordinary life events, holiday money and special tariffs Sufficient parking, canteen with cafe bar as well as ongoing offers in the employee shop Access to over 6000 fitness and yoga studios, swimming pools and crossfit and boulder halls (EGYM Wellpass) Various health offers such as skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc. Attractive employee discounts on e.g. travel, fashion and technology via our corporate benefits platform This place is for the first time limited to 2 years. JOBV1_EN