Hensoldt | Germany | 82xxx Fürstenfeldbruck | Permanent position | Full time / Home office | Published since: 19.01.2026 on stepstone.de
Senior Expert Customer Success Drohnenabwehr (m/f/d)
HENSOLDT is a leading company in the European defence industry with a global reach. The company develops sensor complete solutions for defense and security applications. As a system integrator, HENSOLDT offers platform-independent, networked complete solutions. At the same time, as a technology leader, the company is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data fusion, artificial intelligence and cyber security. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX. Senior Expert Customer Success Drone Defense (m/d)
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Your tasks • Your profile • What we offer
Building and maintaining customer relationships with a focus on the technical analysis of system requirements and mission scenarios. Conducting technical product demonstrations and system presentations (remote, live or on site) with presentation of functional and technical performance parameters. Advice from customers to product architecture, interfaces, integration concepts and system compatibility. Close cooperation with product management, system engineering and software development to accommodate, evaluate and prioritize technical customer requirements. Analysis of customer and usage data for identifying technical optimization potentials in performance, scalability and user experience. Creating technical reports, evaluations and dashboards as a basis for product improvements and strategic decisions. Development of customized strategies to increase user satisfaction and customer loyalty. Supporting the sales process through technical expertise, proof-of-concepts and validation of use cases. Ensuring compliance with quality, process and documentation requirements within the framework of techn. Performance for customer projects. Coordination of the technical performance for the supervised customer groups within the Customer Success Team Contact person for the customer in case of malfunctions within the User Help Desk The willingness to travel on a large scale (20-30%) is assumed.
Insufficient technical university studies with degree or comparable degree Multiannual, relevant professional experience (up to 5 years) Experience in handling MS Office (e.g. MS PowerPoint and MS Excel) Ability to visually convey complex relationships Ability to work parallel in several projects Impressive ability to consult Good skills in presentation and presentation Multiannual experience in customer management and sales desirable Safe handling of customers Ability to perform coaching, training events Good knowledge of German and English Word and Scripture (min. Level B1)
Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and safety Mobility & Sustainability
Contact
 | Hensoldt | |
| 82256 Fürstenfeldbruck | ||
| Germany | ||
| show e-mail |
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