Customer Journey Expert / Product Owner – Customer Data (w/m/d)

With over 9 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.

Customer Journey Expert / Product Owner – Customer Data (w/m/d) at Frankfurt

You're burning for digital innovations, bringing an agile mindset and real communication skills? In addition, you can get complex content to the point in a comprehensible way – and you have fun really driving things forward? And this is most likely in a company that appreciates colorful life cycles and a healthy work-life balance? Perfect! Join your CV now, your team at Product Area Business Banking Customer Data is looking forward to meeting you.

Convince business banking with a seamless and smart customer journey? You can do exactly that, because all the threads for the development and communication of a clear product vision and strategy for customer data are collaborating. With your quality awareness, you create features that improve customer experience sustainably. You always keep the economy in mind and develop tailor-made solutions for balancing, erasing and changing customer data – even in the context of central business banking initiatives. Your in-depth analysis of customer journeys and requirements form the basis of your work. You can also get back to business goals, customer feedback and market trends and create a perfect, user-friendly experience from the first step. Thanks to your experience with agile methods, you build your team foresightingly, focus on eye heights, organize sprints and keep the product backlog continuously. You can also handle compliance requirements in the handling of customer data: you ensure availability and consistency, are contact person*in for data access and document changes cleanly. Governance and Regulatorics? For you, always belong to it and also to the design of standards, the development of quality metrics, and to the control of the data processes is on your leave. With meaningful reports and analyses on relevant KPIs, you will keep us on track and be in close contact with local and global stakeholders. Last but not least, the Daily Business – like the incident processing or definition of business requirements – never comes too short for you, because you are our ace in the sleeve.

Studies with a focus on BWL / Business Informatics or Banking Practice Multiannual experience as Product Owner o. Ä., ideal in the field of mobile banking or fintech Deep knowledge in the design of customer journeys and their implementation in business banking Funded know-how in project work and (IT) process management as well as ideally in the business field of digital customer interfaces and banking products / Self Services Practice in designing and implementing technical requirements Excellent communication and presentation skills for clear and comprehensible communication of complex ideas Holistic thinking, systematic and independent working and fun at work in the team Ability to think beyond your own horizon and develop sustainable solutions Very good German and English in word and writing

Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace JOBV1_EN