Rodenstock GmbH | Germany | 80xxx München | Permanent position | Full time / Home office | Published since: 13.03.2026 on stepstone.de
Manager Global Instruments Services (m/f/d)
You see freedom as a chance for new ways? You say what you think and you do what you say? Do you succeed in accepting new challenges and mastering them with passion? Then you are right with us! About us The Rodenstock Group is an international innovation leader and manufacturer of premium eyeglasses in the field of eye health. The philosophy "B.I.G. VISION FOR ALL – Biometric Intelligent Glasses" stands for a paradigm shift in individual lenses. Founded in 1877, the medical technology company, based in Munich, employs around 4,100 employees worldwide, maintains five central production sites globally and is represented in more than 85 countries with sales offices and distribution partners. Through the combination of German brand quality, technical innovations and an international growth course, Rodenstock offers a diverse range of tasks with great freedom for new ideas and personal development. .
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Your tasks • Your profile • What we offer
Management and coordination of the global technical service incl. Maintenance and customer support for optical instruments / ophthalmological instruments Introduction, implementation and enforcement of international service standards, workflows and best practices Management and Control of Global Service KPIs Central interface function between local regional organisations and external manufacturing and service partners Transfer of customer feedback and service data into improvement initiatives Coordination of training and certification of global service personnel Management of service documentation, technical communications and records Ensuring compliance with safety, quality and regulatory standards across all service activities Service contracts and preventive maintenance concepts
Technical Bachelor Degree in Engineering or Physics with Master in Business Administration (MBA) or Optics Multiannual professional experience in the field of external services / technical support in a leadership position in the field of service Expertise regarding optical systems, lasers, imaging, spectroscopy or photonic devices or precision instruments Good knowledge of MS Office, CRM, ERP and service management software English and German Ready to travel up to 30% (inter-)national Result-oriented multi-tasker, which acts decisively under pressure, is customer-oriented and has a proactive problem-solving significance Embossed communication, organization and leadership talent, including technical (remote) teams in a matrix structure
Internationality, agile structures Attractive remuneration, corporate benefits Flexible working hours Onboarding, Internal Academy Health promotion Cycling leasing Employee events Sustainability Eyewear Staff Discount
Location
 | Rodenstock GmbH | |
| 80687 München | ||
| Germany |
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