(Junior) Key Account Manager / Existing Account Manager (m/f/d)

Remote – or at our locations Kaiserslautern and Hamburg

We at BISON Group are one of the leading IT companies with multiple locations in Switzerland and Germany. In our dynamic team, around 550 engineers work to shape the digital future.

As a full IT service provider, we develop and operate IT solutions for the wholesale, retail, agricultural and energy industries - from customised software to standard products to complete infrastructure management, either in the cloud, on-premise or in our own data centers. Our core competence? These are ERP systems.

You're burning for software and IT solutions – and that customers get real added value? Then you are right with us! In this role, you take responsibility for keeping our existing customers enthusiastic, running their projects successfully and growing together with us.

You have the overall responsibility for the satisfaction of your customers and make sure that You feel well removed with us You recognize market and customer needs, prepare them and launch projects You have the numbers in mind – controlling and reporting are your responsibility You actively shape our services by picking up customer requests and developing new project ideas You work closely with sales (for cross- and upselling potentials) as well as marketing (for campaigns and trade fairs) – and act as a link between customer and IT You take over the project portfolio management and hold all threads in your hand You strengthen sustainable customer loyalty and build trusting relationships When it's cracking, you're the first respondent to problems and escalations

First experience in the IT/Software environment: You bring professional experience in customer success, account management or project management – ideally in the context of ERP software solutions or in the retail environment Basic technical understanding: You don't have to be a developerin, but you understand the language of IT and can translate requirements between customer and tech team Communication strength: You explain complex technical facts or customer processes in the retail environment in such a way that customers understand them – and build confidence in Organizational institution: You control multiple software/IT projects simultaneously, keeps deadlines in mind and priorities efficiently Analytical thinking: You have a feel for KPIs in software operation and use data for decisions Interface competency: You feel comfortable at the interface between customer, development department, helpdesk, sales and marketing and act as a “translatorin” between business and technology Solution orientation: Also in problem situations you remain calm, seek pragmatic solutions and create confidence Hands-on-Mentality: You pack up, shape and actively develop our services

• make your working day flexible and self-determined - whether in the home office or on site
• Your development is our heart. In our ICT Academy you can expect exciting training opportunities. From the Welcome Days to Tech Events!
• no stiff dress codes, no masks - with us you count as a human. We live liabilities, commitment, openness, customer orientation and economy.
• with us, you benefit from attractive benefits from day one. We'll help you do your best every day.

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