FAUN Umwelttechnik GmbH & Co. KG | Germany | 86xxx Augsburg | Permanent position | Full time | Published since: 17.07.2026 on stepstone.de
Mitarbeiter Customer Care Service / Customer Success Manager im After Sales (m/f/d)
Do you want to know what you want? FAUN, this name has moved the vehicle world since 1845 and makes hearts beat faster worldwide. We are 2,000 professionals: insane, enthusiastic mechanics: insane, people with ideas for technology, crafts and business. We look beyond the edge of the plate and do not hesitate to go even new ways. We produce garbage trucks and sweepers with passion and are the first supplier to bring hydrogen-communal vehicles to the streets. Environmental technology is diverse and always en vogue. Our claim to our work as well. To strengthen our team, we are looking for a dedicated personality for our branch in Augsburg that convinces with expertise, empathy and passion for commercial vehicles. Customer Care Service / Customer Success Manager (m/w/d)
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Your tasks • Your profile • What we offer
Direct and personal contact with our customers You are the first contact person for our customers in terms of service, maintenance and repair enquiries and accompanying the customer's vehicles to completion and reporting and information about different channels throughout the day. Consumption and processing of telephone and written customer requests including internal information acquisition Maintenance and updating of customer data in our CRM and workshop system Tracing open processes and enquiries of any kind, along with ensuring high customer satisfaction Participation in optimizing our service processes and internal processes
Joy of customer contact Completed commercial or technical training (e.g. automobile businessman/wife, motor vehicle mechatronics:in, service consultant:in or the like) Professional experience in customer service, ideal in the field of commercial vehicles, workshop or vehicle technology Basic technical understanding and interest to acquire further knowledge Embossed customer and service orientation with safe and friendly appearance Also in stressful situation you stay calm and sovereign Good organization and communication skills Safe handling of MS Office and ERP systems The German language can be sure of you, both oral and written Team skills, friendliness and sense of responsibility are among your strengths Self-responsible work is just as natural for you as a service-oriented occurrence
An unlimited working relationship with reasonable payment and a good work-life balance Cooperation in a decision-making and committed team A varied activity in a future-oriented industry at Europe's leading manufacturer in waste management vehicle construction A welcome bonus of €1,000 gross after successfully completed trial period An individual incorporation concept Individual internal and external training opportunities Allowance for occupational pensions Attractive employee offers such as bicycle leasing via JobRad, employee discounts, EGYM-Wellpass, etc. My EAP - Employee Assistance Program
Location
 | FAUN Umwelttechnik GmbH & Co. KG | |
| 27711 Augsburg | ||
| Germany |
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