Customer Service Manager Automotive (m/w/d) – Focus on Key Accounts

Ready to shape the future with us? At Hellmann, our employees are at the centre of all our actions – because relationships count for us. Being part of Hellmann means more than just getting into a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on four values: caring, entrepreneurial, forward-thinking and reliable. You find yourself in these values? Then become part of our FAMILY – with around 10,000 employees at more than 200 locations worldwide. For the better. Together.

As a customer excellence manager in our inside sales and service team, you drive the corporate goals and visions every day. You are considered an important supporter for our well-known customers and our Global Account Managers in sales. You are the link in service and strengthens our Hellmann organization both internally and externally.

Contact for all operational development and service topics across all products (Air, Sea, Road, Rail) across the EMEA region and always up-to-date for continuous improvements Processing and coordination of price queries for projects, regular shops and complex ad hoc transports Central contact for country organisations in relation to processes related to shipping processing, operational requirements, accounting regulations and escalations verification and adaptation of SOPs; Improvement measures in customized customer processes and continuous training Regular coordination with internal teams such as sales, product, pricing and other supporting functions Processing of reports (external/internal), monitoring and analysis of KPIs and total operational performance, including accounting aspects and introduction of optimization plans Regular customer performance reviews along with the commercial account management team Support for incoming customer-related requests and processes

Successfully completed studies, ideally in the field of business management, or completed training as a forwarding buyer (m/w/d) or comparable qualification Experience in the operating processes of the different transport modes (especially air and sea freight) desirable High customer and solution orientation and a strong proactive service mentality Basic analytical skills to understand complex relationships Good communication skills, ability to work in an international team, organisational capacity and a structured way of working Good knowledge of the MS Office package (Excel, etc.) flowing English knowledge in word and writing due to the international orientation of customers and internal teams

Hellmann Spirit: Du-Kultur throughout the company, regular team and company events, birthdayless of the German TV lottery Work-Life Integration: Flexible Working Hours and Mobile Work Additional financial services: holiday and Christmas money, occupational pensions and benefits, Up to €1,600 net premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture Health & well-being: corporate fitness via Hansefit, mobile massage during working hours, mental health and health coaching, daily changing and versatile dishes in our canteen Family: Holiday days for care of relatives and special events Specialist & personal development: Newcomer Days, training and further education through our Academy, Digital Learning Platform (LearningHub) Mobility: German ticket grant, mobility grant, free parking, free use of e-store columns

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, disability, religion, ethnic origin or sexual identity: We look forward to getting to know you!

If this great opportunity enthuses you and brings you the right conditions, click on BEWERBEN!

Do you have any questions? Then please contact our responsible Recruiter*in.

Viktoria Warkentin

+49 (1517) 4480984 JOBV1_EN