Head of Customer Service (m/f/d)

You assume the overall responsibility for the customer service department at the Osnabrück site and conduct them both professionally and disciplinaryly. You are responsible for the areas of performance, telephone customer advice and service excellence and develop them strategically and operationally. Together with your executives, you can design a modern, service-oriented customer support and continuously develop processes. You promote consistent customer and service orientation and ensure the achievement of quality, service and business goals. The Service Excellence team controls you in particular in the areas of complaint management, customer reviews / e.g. Trustpilot), service quality and the implementation of sales processes. You conduct regular meetings and report to the management. The disciplinary leadership of the team leaders (m⁠/⁠w⁠/⁠d) is your responsibility. You jointly optimise the work processes of the business unit with the managers responsible, taking into account business-related aspects. You ensure that the department targets are achieved. In addition, you are actively involved in job interviews.

You have completed an apprenticeship as a social security worker with training as a health insurance specialist (m⁠/⁠w⁠/⁠d) or a specialist in health and social affairs (m⁠/⁠w⁠/⁠d), as an alternative to a comparable qualification ideally with corresponding professional experience. You have a pronounced communication strength in word and writing. Your appearance is safe and convincing. Your strong organizational talent allows you to efficiently plan and implement tasks in a structured manner. Ideally, you have already gained several years of leadership experience in a comparable position. You also provide sound knowledge in controlling. Customer-oriented, quality- and cost-conscious action is just as good as a high target and result orientation. In addition, you bring a high degree of flexibility, resilience, enforcing ability, conflictability. Safe handling of MS Office products completes your profile.

Flexibility and sliding time: We offer you the opportunity to make your working time flexible Mobile work: Depending on the area of activity, you can work from home comfortably Payment: We offer you additional incentives in the form of one-off payments, targets, tax-free grants and corporate benefits Onboarding and incorporation: We make sure you feel welcome from the outset by accompanying you during the onboarding process and supporting you through structured incorporation plans Further development: It is important to us that you can develop their full potential. This is why we offer employee-funded training, further education and training both internally and externally to continuously expand your skills Parttime employment is generally possible. .