dennree GmbH | Germany | 95xxx Töpen | Permanent position | Full time / Home office | Published since: 20.05.2026 on stepstone.de
Head of Customer Service (m/f/d)
From field to kitchen, from producer to market: we are through and through organic. Together with our colleagues, sponsors and participants in the BioMarkt Association and at the Hofgut Eichigt, we will develop the future of the bio-food trade. For 50 years, we have been actively engaged in topics that are important (overlife): species diversity, climate protection and animal welfare. Together with you, we would like to further advance the bio-study. Be there! !
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Your tasks • Your profile • What we offer
Responsibility of the strategy and process for handling customer requests (B2C) Technical and organizational management of the customer dialogue team associated with the introduction of performance indicators Development of the technical working environment including the implementation of new technologies Responsibility for the contact points offered from the website form to telephony and WhatsApp to the ChatBot interaction Evaluation of customer feedback and derivation of improvements Close cooperation with further corporate communication Your team mainly addresses issues from the markets and location reviews, products from own brands and brand brands as well as the app-based loyalty program
Multiannual professional experience in customer service Embossed service orientation and joy in dealing with customers Affinity for digital tools such as CRM, ticket systems or LLMs with knowledge base Experience in the leadership of multi-member teams Structured working, sense of responsibility and a good look for processes Contribution-oriented action and work
Security & perspective: We offer a safe workplace and a career with a real perspective! Flexibility that suits you: Create your working day flexibly, with an annual working time account and the possibility of mobile work Support for family & future: How to support childcare and occupational pensions Your health is important to us: We grant your company massage Attractive discounts: 20% employee discount in our Denns Bio markets, monthly offers on our Corporate Benefits platform and the option of service leasing Relaxed commuting & Travel: With our grant to the Deutschlandticket Exciting training offers: On our own e-learning platform “knowledge makes BIO” you can train yourself with a variety of courses or use our exciting training offers Team spirit counts: Our annual team events are not too short Beneficiary organic leaks: An extensive range of organic products can be found in our factory canteen at the Töpen site
Diversity is more than a value for us – it is a living everyday life. Therefore, we welcome all people – regardless of origin, gender or gender identity, religion or worldview, age, disability or sexual orientation.
We look forward to welcoming you! !
Location
 | dennree GmbH | |
| 95183 Töpen | ||
| Germany |
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