HAPEKO Deutschland GmbH | Germany | 51xxx Leverkusen | Permanent position | Full time | Published since: 29.01.2026 on stepstone.de
Customer Service Specialist - international order management (m/f/d)
Our client, an internationally established industrial company with long-standing tradition and a strong market position in the automotive environment, is looking for a customer service specialist (m/w/d). At the Leverkusen site, technically sophisticated products are developed and manufactured for customers worldwide. The company combines the stability of a group with the short decision-making paths and the cooperation of a manageable location. It expects a professional, value-adding working environment with clear structures, collective remuneration and long-term perspective. Continuous further development, modern processes and a high quality orientation characterize daily work. The good infrastructural connection as well as a collegial union round off the attractive overall package. If you want to become part of the team, apply now! !
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Your tasks • Your profile • What we offer
You take over the independent processing of customer requests and orders. In close cooperation with the internal departments, you coordinate the timely order processing and logistics. You monitor inventory management and have strategic planning skills. The processing of complaints is one of your tasks as well as ensuring high customer satisfaction. You maintain the master data and ensure the data quality in the ERP system. You determine KPI such as Broken Promises, Customer Backlog Urgent Transport and Deliveries Performance.
Complete commercial training, e.g. as an industrial, large and foreign trader or a comparable qualification. Multiannual professional experience (approx. 3 years) in the customer service, in order processing, disposition or a comparable interface function. Very safe handling of ERP systems, ideally SAP; Experience with other systems (e.g. MAPICS) is advantageous. Good knowledge of English in word and writing for cooperation with international customers. Structured, careful and self-responsive operation even with a high order volume. Embossed customer and service orientation as well as communication strength in contact with internal and external contacts. Team skills, organizational skills and a good understanding of cross-departmental processes in an industrial environment.
Attractive remuneration according to EC 11 with benefits and special allowances. Flexible working time model. Opportunities for further professional development through internal training and training. A dynamic and supportive working environment with an open corporate culture. Employee benefits and occupational health programmes. A modern office in central location in Leverkusen with good access to public transport. Regular team events and networking opportunities
Location
 | HAPEKO Deutschland GmbH | |
| Leverkusen | ||
| Germany |
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