Bertrandt AG | Germany | 81xxx, 80xxx München | Permanent position | Full time / Home office | Published since: 15.01.2026 on stepstone.de
Kfz-Mechatroniker - Remote Assistance Supervisor (m/f/d)
For over 50 years, the Bertrandt Group has been offering development solutions for the international automotive and aviation industry as well as the machinery and plant engineering, energy, medical technology and electrical industries in Europe, China and the USA. Overall, our employees stand for deep know-how, future-oriented project solutions and high customer orientation.
Kfz-Mechatroniker - Remote Assistance Supervisor (m/w/d)
Location: Munich
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Your tasks • Your profile • What we offer
For over 50 years, the Bertrandt Group has been offering development solutions for the international automotive and aviation industry as well as the machinery and plant engineering, energy, medical technology and electrical industries in Europe, China and the USA. Overall, our employees stand for deep know-how, future-oriented project solutions and high customer orientation.
Kfz-Mechatroniker - Remote Assistance Supervisor (m/w/d)
Location: Munich
As a Remote Assistance Supervisor (m/w/d), you are part of our Expert Support Center at our location in Munich. In this position you work 100% on site and supervise a team that solves complex vehicle problems over-the-air, around the clock and across Europe during the shift. supervision of the team, ongoing operation and its KPIs, and compliance with standards during the shift Start-up point for the Remote Assistance Experts and link to the Team Leads in terms of employee development and resource management Independent analysis of fault codes and vehicle data in escalation cases to provide the end customer with solutions In the case of escalation, decide whether the vehicle can be repaired remotely and carry out the repair or alternatively organize support on site or Towing Professional, empathic and solution-oriented customer communication in English or French
Complete training as a motor vehicle technician or master, with multi-year professional experience, ideally focusing on diagnosis and troubleshooting, or comparable qualification Very good knowledge of modern diagnostic systems and vehicle technologies Safe handling of IT systems and diagnostic tools (e.g. ISTA, RITA) Very good language skills in English or French High customer orientation, rapid understanding and stress resistance in emergency situations Self-employed, structured working and team skills In addition, a safe occurrence and communication skills complete your profile
Responsive tasks Buddy program Self-responsible work Group-wide 'networks' Training courses Parking Internal health management Intensive incorporation Occupational pension and BU insurance Team-oriented operation
Location
 | Bertrandt AG | |
| 80907 München | ||
| Germany |
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