Service Owner Observability and Event Monitoring (m/f/d)

Building and developing service: You define service scope, target image, roadmap and operating model for observability and event monitoring. In doing so, you shape which services are provided internally and which are provided by external providers. Control requirements and use cases: You bundle requirements from IT, disciplines and regulatorics to a consistent banking-wide logging and monitoring concept, prioritise new applications, improvements and releases and advance the degradation of technical debt. Establishing observability and event monitoring: Together with internal teams and providers, you are responsible for connecting relevant metrics, logs and performance data from different data sources via suitable interfaces and for suitable overviews and alerts. You secure the integration in incident and problem management. Ensure service quality: You agree and monitor quality objectives and service levels, perform service reviews, and prompt the sustainable elimination of disruptions and vulnerabilities - regardless of who the performance is. You take into account capacity developments and take action for a stable and efficient operation. Safety and cost-effectiveness: You ensure that governance, information security, data protection and regulatory requirements are taken into account in service design, evaluate risks and make decisions on resources, costs and investments. Coordinate cooperation and performance: You tune internal teams and external providers to each other, clarify responsibilities and handovers and ensure traceable processes as well as current operational and emergency documentation.

Qualification and experience: You have studied computer science or business informatics or have a comparable qualification with corresponding professional experience. You have experience in building, operating or developing IT services. Technical understanding: You know the basics of observability and event monitoring and know how metrics, logs and performance data are used to assess the state of applications and infrastructure and detect disturbances early. Tools and processes: You have experience with monitoring or observability solutions, such as Dynatrace, the ELK stack, Checkmk or Icinga, and are familiar with incident, problem, change and release management. Interface technologies for connecting different data sources are also familiar to you. Conception and control: You can take up, prioritize and translate into a target image and implementable measures. Working with internal teams and external service providers is familiar to you. You will have a look at the efficient design and development of the service. Personality: You think structured and conceptual, communicate clearly and can bring different interests together into viable solutions. Quality, reliability and a good look for relationships are what distinguishes you. Language: You have very good knowledge of German and good English in word and writing.

Modern talent management for career development Active promotion of a good reconciliation of work and private life (including flexible working hours, sabbaticals and the possibility to work in part on a mobile or home office) Attractive occupational pensions Comprehensive health management (e.g. cooperation with gyms, occupational medical service, preventive examinations) Interesting leasing possibilities, e.g. Job-Rad, Tablet, Smartphone Great lunch offers (bio, vegetarian or vegan) Several daycare centres