SIGNAL IDUNA Gruppe | Germany | 22xxx, 21xxx, 20xxx, 44xxx Dortmund, Hamburg | Permanent position | Full time / Home office | Published since: 09.02.2026 on stepstone.de
Technical Management / Process Manager Property Liability Commercial (m/f/d)
We change the insurance world – and look to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, bring in your ideas and change the now with us. .
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Your tasks • Your profile • What we offer
Qualification and training of employees:inside and coordination of training and new content Responsibility for quality management and general quality assurance Consultation with employees:inside and the meeting of special decisions that go beyond the powers of the customer contact managers:inside Monitoring for the purpose of short-term load balancing and the initiation of necessary measures Provision and quality assurance of operational planning and management of employees:in the telephony and planning systems Examination of compliance with the KPIs of the Customer Loyality Teams (CLTs) in cooperation with the PL and subsequent derivation of adjustments
have a training to/from the merchant for insurance and finance or a comparable training possess in-depth knowledge of products, tariffs, conditions and technical instructions and their appropriate interpretation can demonstrate very good knowledge of processes and applications within and outside customer loyalty teams (CLTs) have a high level of employee orientation and team skills are targeted and solution-oriented
benefit from a contract with a 38-hour week you can improve your ecological footprint by e-bike leasing can help you shape changes every day #change benefit from flexible working hours and can work at least 2 days a week at home or mobile you can lie in the sun for 30 days a year or walk through the mountains
Location
 | SIGNAL IDUNA Gruppe | |
| Dortmund, Hamburg | ||
| Germany |
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