Müller Merkle Immobilien GmbH | Germany | 69xxx Heidelberg | Permanent position | Full time | Published since: 23.02.2026 on stepstone.de
Team Assistant Customer Service – Real Estate / Apartment Rental (m/f/d)
Become part of our team At Müller Merkle Immobilien (MMI), you are not only part of a rapidly growing, owner-managed company – you become part of a team that focuses on trust, respect and openness. With locations in Heidelberg, Frankfurt and Berlin and over 4,200 successfully rented apartments only last year, we actively shape the real estate market. What distinguishes us? Short communication routes, a start-up mentality and the diversity of our projects – from high-quality first rentals to exciting existing objects. With us you will find a working environment in which your ideas are in demand and in which we work together on the further development of the company. In addition to exciting projects, you can expect an appreciation of each other, real freedom of design and the chance to grow with us. As a team assistant (m/w/d) customer service – real estate / apartment rental you are the friendly and competent voice on the phone. You accept calls from customers and interested parties and answer questions reliably. With your structured way of working, you keep an overview of all enquiries and thus contribute decisively to the smooth running of customer contact. .
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Your tasks • Your profile • What we offer
You are the friendly and competent voice on the phone and support our customers and interested parties with advice and action You will receive calls, process telephone requests and contact the relevant contact persons if necessary You agree appointments, document conversations and provide careful customer data in our system With your organizational talent, your friendliness and your structured way of working, you will ensure a smooth run in the daily business and a positive first impression on the phone You support the rental team in day-to-day business as well as project management in standardizing/automating phone requests
Professional experience in customer service or in a comparable area Pleasure to telephone and a friendly, professional and service-oriented appearance Independent, structured and solution-oriented mode of operation Safe handling of software and MS Office as well as high readiness Team player with Hands-on mentality Joy in dealing with people and motivation to grow with a dynamic team Very good knowledge of German and good English in word and writing
30 Holiday days for your rest and work-life balance Tax-free property available Aid to occupational pension schemes and occupational health insurance Access to Corporate Benefits with attractive discounts at numerous brands and leisure activities Regular team events for strong cooperation Continuing training measures that promote you and us sustainably A modern new building office in the city of Heidelberg with ideal connection, flexible working areas, generous meeting areas, quiet retreats and a small gym with shower facilities – complemented by free drinks and fresh fruit
Location
 | Müller Merkle Immobilien GmbH | |
| Heidelberg | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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