Customer Success Consultant - Key Accounts (m/f/d)

Become part of our Enterprise Customer Success team at Düsseldorf location and support our customers to successfully achieve their recruiting goals. As a Customer Success Consultant (m/w/d), you are a key player for our customers and ensure that You achieve the highest possible added value from our solutions. You support customers along their entire recruiting strategy and support them in the successful use of our digital products and services. You advise companies around modern recruiting solutions, including subscription-based recruiting products, AI-based hiring processes and innovative services such as Hiring as a Service. In this role, you combine customer consulting, data analysis and stakeholder management to sustainably increase the recruiting success of our customers and build long-term partnerships. Your tasks Together with our Account Managers, you enter your own portfolio of large customers and help them achieve their recruiting goals successfully. You work on the operational concerns of your customers in day-to-day business, coordinate customer requests and cases through our service and CRM systems and ensure quick and solution-oriented processing of all concerns. In regular customer appointments, you will advise your customers to use our products and services, answer questions and support them in optimizing their recruiting activities. You will evaluate performance, usage and contract data, identify options for optimization and guide appropriate recommendations for your customers. You keep the development of your customer portfolio in mind, identify potentials and work closely with internal interfaces as well as our account managers. Through a proactive exchange with your customers, you promote long-term customer relationships and contribute to a high customer satisfaction. You use customer feedback and market impulses to introduce ideas for the further development of our products, services and processes

Successfully completed studies (e.g. economics, social sciences, marketing, project management, personnel) desirable; as an alternative to a contracted commercial training (e.g. in dialogue marketing, office man / office man, industrial man / industrial man or the like) Experience in customer service or online marketing, ideally in a HR-close or consulting environment Good technical understanding in performance marketing desirable Impressed customer orientation and enthusiasm Very good MS Office knowledge (Power Point, Excel, Word)

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .